A company is looking for a Director of Call Center Operations.Key Responsibilities : Lead and oversee call center team, set goals and KPIs, and manage QA processesImplement and optimize systems and processes, including IVR, Chatbot, and knowledge baseCollaborate with Sales, Marketing, and Client Development for client launches and customer supportRequired Qualifications : 5-7 years of leadership experience in a call center, preferably in healthcare or startupsExperience automating functions and managing support teamsDeep understanding of TCPA laws, self-service technologies, and dialing campaignsDemonstrated success in scaling teams and meeting SLAsExperience with AI for self-service and outbound dialing
Director of Business Operations & Capacity Growth I - Security Clearance Required
The essential duties and responsibilities include but are not limited to the following: * Leads all integration activities to assist the business with the efficiency of their daily operations from capture and inception through completion & delivery of systems, including planning for future capacity ...
Manager, Security Operations Center (SOC)
The Manager, Security Operations Center (SOC) will oversee maintenance of UCLA's security controls and the monitoring, detecting, and responding to security incidents and threats across the organization's networks, systems, and applications. They will oversee the protection of critical university da...
Senior Director, Development Operations - UCLA Samueli School of Engineering
Become a strategic partner in the leadership and guidance of UCLA Samueli's School of Engineering's development efforts, as Senior Director of Development Operations. As the Senior Director, working collaboratively with the finance office you will oversee the team's budget; implementing strong progr...
Director of Sales Operations Glendale,
Nationwide company, headquartered in the Glendale, CA area, is growing fast and wants to hire for the new position of Director of Sales Operations. To qualify for this opportunity you must have at least 10+ years in sales operations, 5+ ears in sales operations management, a deep understanding of th...
Senior Manager of Programs & Operations, Fink Center for Finance
The Senior Manager of Programs and Operations will support the Faculty & Executive Director in implementing the mission and strategy of the Fink Center, inclusive of planning expanded partnerships and activities. Under the direction of the Fink Center's Faculty & Executive Director, the Senior Manag...
Director, Maintenance Field Operations Leader - US West
Otis Elevator Company is searching for a highly motivated Maintenance Operations Leader to lead all service operations activities in the US Western Operating Unit. This individual will be responsible for day-to-day management of regional staff supporting maintenance operations in the branches. Lead ...
Director of Instructional Design and Media Production - Teaching and Learning Center
The Director is a core member of the TLC's leadership team and oversees a staff of full-time professionals, including instructional designers and media production specialists, who support student success by enabling the streamlined production of courses, eLearning modules, and learning objects that ...
Director of Operations
Schedule and regularly conduct routine inspections of the front office, food outlets, banquet space, public areas, guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects highly on the hotel, brand, and Company. Achieve budgeted revenues, control labor costs and exp...
Assistant Director of Nurses - CV Westwood
The Assistant Director of Nurses is to assist the Director as instructed and has the authority of the Director of carrying out given tasks or areas of supervision in the Director’s absence. Assistant Director of Nurses Licensed Vocational Nurse (LVN) Registered Nurse (RN) is a licensed profess...
Medical Call Center Customer Service Representative - Engemann Student Health - Per Diem 8 Hour Rotating Shift (Non-Exempt) (Non-Union) | University of Southern California (USC)
Preferred Qualifications: Pref Bachelor's degree Business or operations field OR Pref Associate's degree Business or operations field Pref 2 years Experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) in a...