Program Manager, Host Homes

Job Description

Job Description

PROGRAM MANAGER, HOST HOMES

Unit : Youth Services Department

Department : Member Engagement

Reports to : Director, Community Engagement & Program Operations

Classifications : Non-Exempt, Full Time (Administrative)

Essential Functions :

Time

Role Description

Contractual Programmatic Obligations

1. Responsible for overseeing, managing, and supervising HMI's Host Home program servicing

40 LGBTQ Homeless Youth, ages 18-24

a) Recruit, engage, and coordinate Host Home trainings and professional development services for a team of service providers, specifically for integration of the Housing First model .

b) Oversee the Host Home implementation process and supportive programming structure to place youth in safe and appropriate Host Homes successfully.

c) Create and monitor programmatic and supportive systems to maintain the Host Home program and achieve its goal.

d) Provide the Case Management team with comprehensive and ongoing training and supervision that are youth-driven and support staff to provide youth-led services.

e) Supervise and support the Peer Navigator in working with youth in identifying host and housing options and creating tracking systems that help support the end of youth homelessness.

f) Work alongside and collaborate with the Clinical team on supportive skills and development training for case management and peer staff to provide trauma-informed supportive services to youth.

g) Oversee the maintenance of a referral network of partner organizations to ensure the Host Home team is equipped to link youth to appropriate services and to provide effective supportive programming services.

h) Orienting young adults enrolled to participate in the Host Home program on the program's pathway, goals, and limitations.

i) Ensure the use of a trauma-informed approach and best practices such as; Mental Health First Aid, motivational interviewing, and Harm reduction to model service provision and guidance within the Host Home program.

j) Create and monitor supportive programming outcomes to ensure annual goals are met;

k) Manage existing community connections and develop a strategic plan to build needed community connections and resources.

2. Track youth and host / mentors member enrollment / activities, program outcomes, and contractual requirements and prepare documentation required for grants and agency reporting

a) Develop and implement monitoring of client satisfaction

b) Provide ongoing guidance and support for hosts and mentors as they host a youth, assess for barriers, and coordinate mediation between host and youth.

c) Support Hosts and Mentors through the host orientation and application process.

d) Create and Maintain tools and documents needed to track host and mentor engagement and recruitment

e) Maintain and monitor youth progress and program data in Salesforce, including progress notes, referral logs, outreach events, youth interactions, attendance and service interactions

f) Monitor youth and host / mentors feedback loop to evaluate supportive programming services, program outcomes, and participant services satisfaction.

g) Quarterly assessing the processes for the recruitment, screening, ongoing support, and retention of hosts and mentors

3. Collaborate with Point Source Youth to establish a monitoring plan on supportive programming and execute the plan.

4. Serves as an HMI representative and liaison to the NYC Coalition for Homeless Youth; provides supervisor and team with regular updates about the advocacy issues of the coalition.

ASD Programmatic Direct Service

1. Assist in implementing and maintaining strategic planning goals and objectives for the Host Homes Programs team.

2. Responsible for the oversight and supervision during Administrator on Call AOC duties (schedule TBD).

3. Assist in the facilitation and coordination of HMI programmatic groups, activities, and events.

4. Work closely with other HMI departments and staff to support ongoing programs and services.

a. Outreach and engage youth during Program Common Hours (3 : 30pm - 7 : 30pm).

b. Prepare for and facilitate weekly group-based activities for general programming.

c. Assist in the facilitation of HYDP programming.

d. Perform general staff duties, such as Café duty, general event set-up / breakdown, etc.

e. Participate and assist with general HMI agency-wide events within and outside of HMI.

Knowledge, Skills and Abilities Required :

• Bachelor's degree in social work, public health, psychology or related human services
• Demonstrated experience working with homeless and marginally housed LGBTQ
• Demonstrated experience working with NYC housing and shelter
• Demonstrated comfort with self-motivated, field-oriented direct practice with
• Experience with diverse population of adolescents in the urban setting, including knowledge of lesbian gay, bisexual, transgender and questioning youth from various
• Must be able to work a flexible schedule, including 12 to 8PM shifts (later on some occasions) Tuesday - Saturday
• Experience with compliance and regulatory
• Strong knowledge of LGBTQ
• Experience working with homeless and / or street-involved
• Experiencefacilitatinggroupdiscussionsandmanagingavarietyofsmallandlargegroup
• Experience working in an after-school or drop-in program
• Excellent verbal and written communication skills, including conflict
• Ability to exercise independent judgment when appropriate strong decision-making
• Computer Skills : Strong proficiency in Conferencing platforms, Microsoft Word, Excel, PowerPoint and

Additional Desirable Qualifications :

• Bi-lingual (Spanish-English)
• Proficiency in Adobe Photoshop, Canva and other design editingprograms
• Masters degree in social
• Knowledge and connections to the youth house and ballroom

Working Conditions :

• Work primarily in 2 Astor Place, NYC, except for Outreach work; Hybrid
• Traditional program work schedule : Tuesday - Saturday, 12 : 00 pm to 8 : 00 m.

HMI is an equal opportunity employer that values diversity at all levels. HMI is an affirmative action-equal opportunity employer, and complies with all applicable federal, state and local laws regarding recruitment and hiring.

All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

All individuals, regardless of personal characteristics, are encouraged to apply.

Job Posted by ApplicantPro