RES Program Coordinator 2 (Program Lead)

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WAGE : Starting at $56,687 per year, DOE

FTE; FT / PT; STATUS : 1.0 FTE; Full-Time with Benefits; Regular

PROGRAM(S) : Refugee Employment Services (RES) Program

REPORTS TO : RES Program Coordinator 3

OPENING DATE : July 9, 2024

CLOSING DATE : Open until filled.

REQUIREMENTS : A driver’s license and proof of auto insurance are required.

NUMBER OF OPEN POSITIONS : 3

GENERAL POSITION SUMMARY :

For decades, IRCO has been dedicated to assisting refugees in Oregon in finding employment opportunities. In 2021, IRCO expanded its services to include a new resettlement site, providing support to newly arrived refugees and parolees as they make Oregon their new home.

Through a combination of resettlement and employment services, IRCO aims to facilitate a smooth transition for individuals seeking to rebuild their lives in a new country.

The Refugee Employment Services (RES) Program, in partnership with various refugee resettlement agencies in Oregon, works to create pathways to employment and training for newly arrived refugee and immigrant clients.

By collaborating with these agencies, IRCO can offer a comprehensive range of services designed to help individuals integrate into the workforce and achieve self-sufficiency.

JOB DESCRIPTION SUMMARY :

This position provides support to the Program Coordinator 3 by assisting with various programmatic functions, with a focus on staff management, community collaboration, and client support.

Responsibilities include recruitment, training, performance monitoring, data management, and participation in program development and evaluation.

Additionally, the role emphasizes building relationships with local businesses, promoting client services, and ensuring compliance with childcare training regulations.

ESSENTIAL FUNCTIONS :

• Responsible for overseeing daily tasks assigned to staff and volunteers, including assisting in the hiring and onboarding of new team members, as well as participating in decisions regarding disciplinary actions.
• Oversee and evaluate staff caseloads, ensuring that clients receive essential support and services.
• Conduct training sessions on program policies and procedures to ensure staff members are well-equipped to assist clients effectively.
• As a supervisor, will be responsible for overseeing a team of at least 8 workforce specialists while also performing other program related tasks as assigned by management.
• Monitor staff performance and provide timely reminders of important deadlines.
• Participate in the annual performance review process to assess and improve team performance.
• Cultivate strong working relationships with local businesses and community partners to enhance client services.
• Collaborate on client employment and support programs to provide comprehensive assistance to those in need.
• Assist the manager in developing program rules, policies, goals, plans, and evaluations to ensure program success.
• Prepare and submit monthly and semi-annual program reports to track progress and outcomes.
• Attend internal and external meetings to advocate for client needs and enhance client services.
• Conduct Childcare Training sessions for families with minor children to educate them on Oregon childcare rules and regulations.
• Evaluate client needs for support services, including transportation, and ensure completion of Mass Transit Training and connection to local resources.
• Maintain a confidential database and tracking records for clients.
• Collect and monitor data using TRACS.
• Assist Workforce Specialists with data entry in the Apricot Database.
• Ensure data accuracy and compliance with agency and funder requirements.
• Process requests for direct client assistance.
• Collaborate with Program Coordinator 3 and IRCO’s fiscal team on expense submissions.
• Foster a diverse and inclusive work environment.
• Prioritize safety practices in all work activities.
• Incorporate an equity and inclusion perspective into all aspects of work.
• Implement trauma-informed care principles in all work activities.

SECONDARY FUNCTIONS :

• Provide comprehensive administrative support to the Program Coordinator 3, which includes managing schedules, creating agendas, and documenting meeting minutes.
• Aid in the development and dissemination of program materials and communications.
• Collaborate with business and employer engagement specialist in hosting outreach events to showcase program services and attract potential clients and partners.
• Contribute to the creation and distribution of promotional materials and newsletters to increase awareness of program offerings.
• Offer technical support to staff and clients in utilizing program-related software and databases.

KNOWLEDGE :

Education : Associate or Bachelor’s Degree required.

Experience : 5-6 years of experience in a related field required.

Language : High-level proficiency in written and spoken English is required.

Additional Language : Proficiency in a second language preferred.

Computers : This position requires a high proficiency level with Microsoft Products, including Microsoft 365, Excel, Word, Outlook, SharePoint, Teams, and PowerPoint.

Ability to learn other applications as needed.

SKILLS :

Communication : Regular communication inside and outside the organization to exchange ideas and gather information.

Creativity : Regular need for the development of new processes and procedures or the redesign of interrelated processes and procedures is needed.

EFFORT :

Mental : There is regular variation in tasks and the job holder must decide which tasks to complete as well as the order in which tasks are completed.

Physical : Position requires little physical effort such as lifting, carrying, or constant movement, but does allow for movement needed to complete work tasks.

RESPONSIBILITY :

Impact and Influence : Positions at this level have some need or ability to analyze problem or concepts or make decisions on the information.

Positions at this level have some impact to and influence on organization operations, programs, expense or budgetary outcomes.

Work Independence : Positions at this level are expected to handle regularly assigned work which includes making decisions and taking action under limited supervision.

New or unusual work is performed with a moderate degree of supervision, assistance, and review.

Planning : Positions at this level must consider own work and work of others. Planning processes will include determination of issues or obstacles and preferred courses of action.

Ability to forecast for the near future (six to twelve months) is required.

Supervision : Positions at this level are normally responsible for a full range of supervisory responsibilities including hiring and terminations but require Department Manager approval.

WORKING CONDITIONS :

Environment : This level has a work environment that is usually well protected, free from hazards or obstacles. There is little element of personal risk or hazard.

Job conditions are usually comfortable, with only occasional issues, temperature change.

Schedule : The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice.

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