Licensed Master Social Worker (NY HELPS)

Minimum Qualifications Open to the Public : This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

The minimum qualifications through the NY HELPS are :

License and current registration as a Licensed Master Social Worker in New York State.

Must maintain a valid New York State license and registration.

Duties Description This staff person will be a part of the Bureau of Assessment, Oversight and Coordination (BAOC) within the Division of Service Delivery, Statewide Services.

The position will be located within an applicable Developmental Disabilities Regional Office (DDRO) but will have supervisory and administrative reporting structure to Central Office.

The LMSW2 Assessment Quality Staff supervisor will lead the statewide team of Quality Assurance (QA) / Quality Management (QM) operations staff.

These teams provide customer services across the whole state and perform field observations of state and contract vendor assessors administering the state approved assessment.

This position will work in tandem with the other LMSW2 Assessment Quality Staff supervisor. The LMSW2 position will report to the Social Work Supervisor (SWS1) for Assessment Operations.

Responsibilities include, but are not limited to :

• Oversee the activities of an assigned team of QA / QM assessors across multiple DDRO regions. This would include but is not limited to time off requests, time and attendance records, dissemination of information from the CAS / CANS central office team, monitoring of productivity and staff training requirements, etc.
• Oversee the activities of an assigned team of QA / QM staff responsible for the processing of CAS / CANS concerns and related requests across multiple DDRO regions.

This would include but is not limited to time off requests, time and attendance records, dissemination of information from the CAS / CANS central office team, monitoring of productivity and staff training requirements, etc.

• Fulfill training and certification requirements prior to the utilization of the assessment and / or review tools, on an ongoing basis.
• Complete clinical review of field observation documents, generate summaries in required timeframes and ensure tracking is completed.
• Complete clinical debriefs of observations with new staff and as needed with all staff.
• Provide oversight for and complete tracking of all correspondence from the shared mailbox and concerns cases.
• Complete all required documentation accurately utilizing the technology provided.
• Attain set productivity standards, or an average number of field observations per month.
• Manage protocols for QA / QM staff travel and caseloads.
• Maintain and complete QA / QM related program activities, timeline activities and deliverables as provided by Central Office.
• Help facilitate and act as a liaison with the state assessment for quality oversight activities and address any issues that may arise.
• Schedule and coordinate regular meetings with QA / QM staff to conduct a Community of Practice , share information and give feedback and guidance.
• Lead workgroups for new BAOC initiatives that support program development.
• Manage multiple priorities effectively, including prioritizing work plans and work assignments and meeting deadlines.
• Provide coverage for the other LMSW2 Assessment Quality Staff supervisor.
• Report issues to the SWS1 as appropriate.
• To adequately supervise, QA / QM staff travel (approximately 15% to 20% of the time) is required including some weekend travel and overnight stays at hotels.
• Utilize flexible scheduling, including evening, and weekend hours as necessary.

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