Sales and Account Manager

Sales and Account Manager About Us : About Us : Join our thriving SteelStack team in Lebanon, TN, a leader in Metal Fabrication where innovation, craftsmanship, and excellence come together.

STEELSTACK designs and manufactures modular racking systems that efficiently store and organize sheet metal and other sheet products, offering practical and effective solutions for our clients.

We are committed to delivering top-quality products and exceptional customer service. As a vital member of our team, you'll drive sales, manage client accounts, and play a key role in our growth.

At STEELSTACK, we prioritize safety, adaptability, and modular design to meet our clients' evolving needs. Help us enhance storage efficiency and support our continued success.

Key Responsibilities : Sales Strategy and Execution : Develop and implement sales strategies to drive growth and achieve sales targets.

Identify and pursue new business opportunities. Account Management : Build and maintain strong relationships with key accounts, ensuring their needs are met and they are satisfied with our products and services.

Order Management : Initiate and manage order processes, ensuring timely creation and dispatch of invoices, and confirming payment processing with both clients and accounting.

Project Coordination : Liaise with the production team post-kickoff to ensure all project aspects, including lead times, shipping schedules, and customizations, meet customer expectations.

Timeline Verification : Verify production schedules and timelines and communicate critical activities such as shipping and project milestones to relevant stakeholders.

Client Communication : Manage all post-sale communications, including milestone updates, payment acknowledgements, product inquiries, and installation and delivery preparations.

Post-Delivery Support : Handle all post-delivery aspects, including addressing installation issues, product-related questions, post-sale follow-ups, and conducting customer surveys / reengagements.

Reporting : Track STEELSTACK brand metrics and generate reports for sales and production teams. Requirements : Organizational Skills : Highly organized with an exceptional ability to manage multiple tasks and projects simultaneously.

Communication Skills : Outstanding communicator capable of effectively interacting with customers and internal teams across various departments.

Accountability : Proven ability to hold production teams accountable to schedules and quality standards. Sales Experience : Experience in inside sales and account management is a plus.

Motivation : Committed and motivated towards growing the SteelStack brand. Self-Starter : Demonstrates a desire to grow personally and contribute to a key division within a growing company.

Experience : At least four years of post-school experience, ideally in a fast-paced environment. Demonstrated ability to navigate with minimal direction and reduced visibility.

People and Process : Required to become familiar with the manufacturing operation and process, build relationships and become familiar with the team.

Why STEELSTACK? Growth Opportunities : Be part of a rapidly growing company with a dynamic work environment. Opportunity for future growth within the organization, critical growth driver for the company.

Team Environment : Work with a dedicated team committed to excellence and customer satisfaction. Competitive Compensation : Enjoy a competitive salary and benefits package.

Professional Development : Opportunities for personal and professional growth. This role necessitates a hybrid work arrangement, alternating between traveling to clients and projects, and on-site presence at the plant and headquarters.

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