PART TIME Client Support Specialist - (Seasonal), I

Remote Work : Yes

Overview :

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.

United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose.

Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about locally and globally.

We’ve only begun reimaging the future for our people, our customers, and the world.

Let’s create tomorrow together.

This is a PART TIME remote position. Will provide support to clients and internal team members by performing remote diagnosis, monitoring and support of software and hardware devices.

Assists users with technical questions related to software or hardware.

This is a part time remote position working approximately 10-14 hours per week. Ideally looking for students with a flexible schedule.

Times may range from 9 : 00 am ET - 6 : 00 pm ET Sunday-Saturday. East Coast location is ideal. (4-5 hour blocks per day)

Responsibilities :

• Provide direct support to customers, through phone, email, or chat, until technical issues are resolved
• Ask customers targeted questions to quickly understand the root of the problem
• Assign, track and resolve issues in a timely manner, utilizing a ticketing system
• Diagnose and troubleshoot issues, escalate to appropriate team members
• Prioritize and manage several open issues at one time
• Provide prompt and accurate feedback to customers
• Order replacement equipment and devices for clients, handle shipping and receiving of hardware
• Document technical knowledge in the form of notes and manuals, management of

knowledgebase

Qualifications :

Minimum Qualifications

• High School diploma
• 1+ years of experience working in a sports environment or working toward a degree in sports management or sports analytics
• Flexible schedule needed, able to work weekend hours and holidays as required
• Proficient computer system, networking and application skills
• Sports interest and knowledge, with an emphasis on American football

Preferred Qualifications

• Possess or currently working on bachelor’s degree
• Ideally looking for students with a flexible schedule. Times range from 9 : 00 am ET - 6 : 00 pm ET. East Coast location is ideal.

Hours are part time, about 10-14 hours a week

• Ability to maintain professionalism in high intensity environments
• Self-starter, with the ability to work independently and take ownership of issues that require attention with little supervision
• Have a strong customer focus and be results driven
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Strong organizational skills

Know Your Rights :

Conozca sus Derechos :

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent.

We are committed to providing our employees with a benefits program that is comprehensive and competitive including healthcare, wellness, inclusion networks, and continued learning and development offerings.

We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary : USD 15.00 - USD 15.50 Yearly

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement.

In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts.

Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system.

Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system.

If you are a victim of identity theft contact your local police department.