CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

at Groove Toyota 5460 S. Broadway, Englewood, CO 80113 Groove Toyota is hiring a highly driven, results-oriented Customer Service Representative to join our growing service department team in Englewood, CO!! Competitive Pay, Fun, Work / Hard Play Environment, and Opportunity for Growth!!

What We Offer :

• A career path that provides education and financial growth
• Competitive Pay - $16.00 per hour base plus monthly performance bonus
• Career growth and opportunity for advancement
• Paid time off that accrues from day one of employment
• An extensive benefits package including medical, dental, vision, life and disability insurance, and more
• 401(k) with employer contribution
• Tuition assistance
• Gym membership reimbursement
• Employee discounts

Position Overview :

The Customer Service Representative is responsible for handling all incoming phone calls and emails for the Service Department, as well as confirming service appointments and performing respectful follow-ups.

The Customer Service Representative will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in their vehicle's servicing.

Prior call center experience would be plus but not required.

Pay range is hourly and based on individual performance- Potential annual income range is $31,630 to $40,000 +

Who You Are :

• Passionate about the customer experience
• Proven ability to maintain a friendly, positive, and helpful attitude while managing competing priorities
• Strong desire to help people
• Ability to work in a fast-paced environment
• Excellent written and oral communication skills
• Self-starter with effective time management and organizational skills
• Dependable with a great work ethic
• Comfortable with technology (computers, tablets, multi-line phone system
• You have 1+ years of customer service experience

Essential Functions :

• Answer all incoming Service Department phone calls and emails promptly
• Call current and former service customers to confirm and schedule appointments
• Communicate effectively with internet customers according to their preferred method of communication (phone, email, or in-person)
• Maintain accurate data in customer database
• Schedule service appointments for the soonest available time slots
• Follow-up via the customer's preferred method of communication to ensure they were completely satisfied with their service, and assist in remedying the situation if the service does not meet the customer's satisfaction.

Requirements :

• At least 18 years of age
• Ability to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Who We Are :

Groove Auto, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities.

Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values.

Together we are dedicated to Humility, Integrity, and Passion , fostering professional growth and processes that deliver extraordinary customer and associate satisfaction.

Our brand is about the Power of Yes meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service.

We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs.

Summit Automotive Partners is a privately-held automotive management group headquartered in Centennial, Colorado, with over 16 automotive dealerships throughout Colorado, New England,Tennessee, and Wyoming.

To learn more about Career Opportunities with Groove Auto, visit us at

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information or any other characteristic protected under applicable federal, state, or local law.

All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.

If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employees religious beliefs or practices.

5460 S. Broadway, Englewood, CO 80113

Location (City)