We are seeking an Assistant Service Manager to join our Aldinger Field Calibrations Team.
In this role, you will play a crucial part in managing the day-to-day operations of our field calibration technicians by ensuring a smooth and efficient process while maintaining high customer satisfaction.
As our Assistant Service Manager, you would be responsible for working with our customers and assigning, coordinating, and scheduling the day-to-day operations of our field calibration technicians.
You will also be responsible for organizing and accurately processing customer equipment into our management software and assigning it to a technician for completion.
As the main point of contact for our customers and technicians, this role is crucial in addressing any issues that arise to maintain high customer satisfaction and an efficient process.
You will be working in partnership with the branch manager and lead field technician to improve and implement service strategies and processes.
Day to Day Responsibilities :
- Oversee the workflow and scheduling of all field calibrations
- Schedule and dispatch field technicians
- Responsible for tracking shared equipment usage between technicians to optimize efficiency and minimize downtime
- Inspect, receive, and create work orders for customer items needing calibration
- Create quotes and estimates for calibration jobs and services
- Organize purchase orders or secure payments for services rendered
- Communicate with customers by providing status for orders
- Communicate with customers by making corrections or amendments to certificates
- Follow up with customers who have items that are due for upcoming calibrations
Requirements
Basic Qualifications :
- Ability to lift 50 pounds
- Strong attention to detail and the ability to work independently.
- Excellent customer service skills.
- Excellent organizational, prioritization, and administrative skills.
- Excellent presentation, written and personal communication skills
- A focus on high quality outcomes and business profit
- Able to multitask, problem solve and manage projects under pressure
Nice to Have :
- Experience as a Coordinator or Scheduler
- Experience as an Assistant Service Manager
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with matching
- Company Paid Life Insurance
- Paid Time Off
- Paid Holidays
- Company equipment needed for the job
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