Assistant Store Manager - South Peabody, MA

Assistant Store Manager - South Peabody, MA

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Work Location : United States of America

Hours : 40

Pay Details : $28.25 - $42.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions.

Line of Business : Personal & Commercial Banking

Job Description :

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location.

The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.

Depth & Scope :

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience.
• Provides day-to-day team leadership and work direction to ensure effective delivery of personalized service.
• Leads the team in overseeing complex sales advice activities.
• Requires knowledge of financial concepts and a broad range of products, services, and tools.
• Responsible for driving Advice activities for the team through coaching and communication.
• Possesses knowledge of the local market and economic trends.
• Effectively handles critical and / or high-risk issues.
• Drives Advice Behaviors within the team.
• Establishes work direction and role ownership on delivering advice.
• Delivers end-to-end advice to Customers.
• Contributes to the achievement of business objectives.
• Actively participates in community events.
• Connects with Customers / Prospects, provides financial advice, and deepens relationships.

Education & Experience :

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and / or sales.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Must maintain an active registration status with NMLS upon hire.

Customer Accountabilities :

• Creates an environment where the team interacts with Customers in a warm and engaging manner.
• Contributes to the achievement of business objectives.
• Establishes and supports strong partnerships between colleagues.
• Leads and reinforces Customer service activities.
• Responsible for maintaining optimal colleague scheduling.
• Acts as an escalation point for Customer problem resolution.
• Creates personal experiences by getting to know each Customer's needs.

Shareholder Accountabilities :

• Leads and drives operational compliance of all Store operations.
• Leads the team in completing day-to-day processes.
• Ensures the Store operates efficiently by adhering to bank policies.
• May perform daily store operation activities.
• Identifies and mitigates risk and audits for adherence to compliance.

Employee / Team Accountabilities :

• Leads and supports a high performing team.
• Contributes to the process of setting performance objectives for the team.
• Ensures colleagues comply with all TDBFG policies.
• Shares knowledge and encourages good working relationships.
• Participates in the recruitment and selection process.

OCC Language :

• This position falls within the definition of Loan Originator.
• Must be eligible for employment with a covered financial institution.
• Satisfactory results on a criminal background check and credit report check are required.

Physical Requirements :

• Domestic Travel Occasional
• Performing sedentary work Continuous
• Sitting Frequent
• Walking Frequent
• Moving safely in confined spaces Occasional
• Lifting / Carrying (under 25 lbs.) Occasional

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.

Additional Information :

We’re delighted that you’re considering building a career with TD.

Accommodation :

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our Values :

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues.

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