FS Fleet Care Specialist II

Fleet Care Specialist II

Department : Connected Support

Reports To : Connected Support Manager

Position Summary

This position is responsible for providing centralized technical assistance to customers on a wide range of equipment related issues through remote monitoring and diagnostics to aid in maximizing our customers’ productivity and uptime.

This position will provide detailed diagnostic solutions / procedures to be used by dealer technicians and other customer support personnel to diagnose and repair technical product problems.

Duties and Tasks :

• Establish sense of urgency, prioritize equipment alerts received, and perform appropriate remote diagnostics.
• Accurately prepare a list of recommended steps to address detected abnormalities.
• Author and organize internal solutions, repair procedures, or technical bulletins, and communicate to appropriate service department personnel.
• Manage and track internally created tickets and time spent during monitoring of equipment.
• Technical liaison between OEM and 4Rivers product support team.
• Receive and communicate Expert Alerts to responsible branch, and ensure action is taken
• Monitor rental fleet and customer alerts and communicate with the appropriate contacts
• Collaborate with 4Rivers leadership when machine information is requested.
• Participate in all required technical training to maintain or achieve OEM Certifications and keep abreast of OEM solutions and cases, to facilitate proper diagnostics and repair of equipment.
• Partner with OEM representatives on issues related to repair and operation of equipment and critical issues on connected machines.
• Operate effectively in a team, contributing positively to team operations and working relationships to meet goals and deadlines, and maintain good communication between departments and branches.

Qualifications

• Associates degree, or an equivalent combination of education and experience.
• 3-5 years’ experience in the construction equipment industry.
• Journeymen level technician with at least three certifications in core product groups.

Knowledge, Skills, and Abilities

• Ability to keep up in a fast-paced environment and keep organized.
• Excellent verbal and written communication skills are critical to success in this role
• Strong computer and time management skills.
• Able to move freely on / under / around heavy equipment.
• Stoop, bend, kneel and stand for extended periods of time.
• Ability to work remotely when required

Benefits

• Low Deductible Medical / Dental / Vision
• 401K and Roth IRA Option Available with Match and Profit Share
• Life / AD&D
• Tuition Reimbursement
• Paid Time Off
• Volunteer Time Off
• Asset Investment
• 4Rivers Employee Discount / ADP LifeMart Discounts
• Customized Career Path

Company Summary :

Partnering with 4Rivers Equipment means becoming part of an award-winning John Deere team. With locations spanning from Fort Collins, CO to El Paso, TX, we offer the opportunity for personal and professional growth within a fun and team-oriented work environment.

At 4Rivers Equipment, our mission is to enhance the lives of our customers, business partners, and employees by being "Your Working Partner."

4Rivers Equipment is an equal opportunity employer. We encourage candidates with disabilities to apply and are committed to providing reasonable accommodation during the application process and throughout employment.

If you require any accommodation, please let us know, and we will work with you to meet your needs.

For Benefits, Job Description and EEO information, please review attachments. The pay rate is

commensurate with knowledge, ability, experience, and location.

Are you ready to join the 4Rivers Equipment family? Your adventure starts here! Apply now,

and let’s write the next chapter of your career together.

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