Technical Writer 3

Summary :

We’re in search of an experienced Technical Writer 3 with therequired skills : Confluence, JIRA, CMS (Document 360 preferred), JavaScript,APIs, GitHub, t and AdTech (Google Ads or Facebook Marketplace Ads or DemandSide Platform or SSP etc.) environment .

Here are some of the specific details :

Job Title : Technical Writer3

Location : Mountain View, CA (Hybrid 3 days on site)

Duration : 12 Months Contract

Status : Hybrid

Job Description :

Be able to independently synthesize reference materials (such as emails, prds, recordings) to create content. After creating reference documentation be able to create overarching overview materials to explain the context of the collection of reference documentation.

Create reference materials including the background and context information

• Experience with
• Topic based writing for internal and external audiences in the Ads platform domain (see here)
• Data Management and Business Intelligence tools
• Creating operational documentation
• Documenting databases concepts, especially data models, BI principles, views, datasets, reporting and analytics
• Create more than procedural documentation
• Manage own portfolio of work
• Mange Jira documentation tickets
• Proactively work with Product Managers and SMEs
• Unblock anything in the way of delivery dates
• Solicit feedback on documentation and make the suggested changes and not take feedback personally
• Work independently to fill in gaps when SMEs are unavailable
• Commitment to high quality work
• Confidence work independently
• Sharing writing samples will be helpful in understanding candidate skills

RolePurpose :

The purpose of the technical writer is to research, consolidate and organizeinformation in a clear and easily understandable format for internal andexternal audiences.

Technical writers scale how we educate software use,document complex processes and curate information.The Technical Writerproduces and maintains documentation that includes product documentation, user guides,and Developer Guides potentially including API guides and manage and maintainthe publications in the knowledge bases.

They manage the end-to-enddocumentation process including authoring, editing, reviewing, publishing,scheduling, managing style and formatting, and maintaining content includingmonitoring metrics on the usage and feedback of documentation.

RoleRequirements : KeyResponsibilities and Expectations

• Work with product managers, engineers, and other organizational stakeholders to produce and maintain world-class documentation, including : User Guides, API Developer Guides, In-Platform documentation UI elements
• Learn complex concepts, and communicate the information in a way that is engaging and understood by users
• Build and maintain content that goes beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques
• Proactively contribute to improvement of the knowledge bases
• Publish and maintain templates for written documentation
• Manage theend-to-end documentation process including authoring, editing, reviewing,publishing and maintaining content
• Plan, schedule, and track documentation work to meet product release dates and client deliverables
• Gather customer feedback on documentation to improve usability
• Monitor metrics on the usage of documentation

Competencies andSkills :

• Excellent English written and verbal communications and experience working with content in multiple mediums; other languages are an asset
• Experience working cross-departmentally and track record of effective collaboration
• Strong analytical skills, attention to detail and ability to operate in a fast-paced environment with evolving project requirements and priorities
• Appetite to learn with a positive attitude, willing to jump in and tackle new challenges
• Proven ability to develop comprehensive and accurate documentation
• Proven ability to work independently, collaboratively, and lead multiple projects / tasks in a cross-disciplinary team.
• Flexibility to adjust to an evolving role and steady change within our fast-growing company.
• Embrace change and is comfortable with navigating ambiguity and uncertainty.
• Project management experience, accountable for delivery of their own work

TechnicalProficiencies (languages, tools, systems, etc.) :

• Experience working with the following tools preferred : Confluence / JIRA, Git & GitHub, HTML, Markdown
• Experience working with a CMS
• Experience using graphical tools
• Working knowledge of basic office tools, including MS Office Google Docs / Drive, Slack
• Knowledge of JavaScript, JSON, XML Typescript and APIs

Qualifications(education, certificates, special training, etc.) and Experience (years &background) :

• 4+ years of technical writing or related experience and be able to share writing samples
• Experience in AdTech

Summary : The main function of a technical writer is towrite technical materials, such as equipment materials, appendices, oroperating and maintenance instructions.

A typical technical writer isresponsible for organizing, editing and maintaining technical records andfiles. Job Responsibilities :

• Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.
• Maintain records and files of work and revisions.
• Edit, standardize or make changes to material prepared by other writers or establishment personnel.
• Confer with client to establish technical specifications and to determine subject material to be developed for publication.

Skills :

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one s time.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of media production, communication and dissemination techniques and methods.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of computer software, such as Adobe, JavaScript, Oracle, etc.

Education / Experience :

• Bachelor's degree required.
• 5-7 years’ experience required

Let me know if you are interested in this job and / or if you can assist usby referring someone who is interested in this job, since we offer lucrativereferral bonuses.

A reasonable, good faith estimate of the minimum and maximum for thisposition is $50 to $52 / hr.

Benefits will also be available and details are available at thefollowing link : Harvey Nash Benefits

I am looking forward to speaking with you today.