EV Charger Field Service Technician

Benefits :

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

WHO WE ARE :

Our state-of-the-art modular EV chargers are designed to not only meet but exceed the demands of the modern consumer. We are an innovative EV charging company aiming to provide excellent customer service and support throughout the installation and ownership process.

Our chargers are designed for reliability, easy serviceability by any technician, and customizability to each client’s needs.

We aim to provide high-performance, eco-friendly charging solutions that are reliable, powerful, user-friendly, and accessible.

We are committed to being industry leaders by reliably delivering customized, customer-centric solutions. We endeavor to deliver unparalleled customer service by swiftly providing optimal solutions tailored to individual client needs.

JOB SUMMARY :

We are searching for a skilled and motivated EV Charger Field Service Technician. This key role is responsible for the onsite repair and maintenance of EV charging stations in the United States, including but not limited to site safety, electrical system maintenance / repair, site field reports, and other duties as required to properly maintain and operate the site within the contractual requirements.

This role must be able to work independently with little to no supervision and will be required to work extensively in the field under various conditions.

ESSENTIAL FUNCTIONS :

• Troubleshoot interoperability charging communication issues on DC fast chargers & adapters.
• Collect & analyze PLC charging communication & vehicle CAN data.
• Update Test Vehicles with Hardware and / or Software and perform smoke tests to ensure successful updates
• Ensure Charging System (components and software) operation by monitoring logs and communications between ECUs
• Maintain high awareness of the EV charging infrastructure in the USA and how it relates to the NACS adoption to align our vehicle testing efforts.

This includes charging communication protocols, running log reports, testing chargers, charging service functionality, & adapters.

• Regular and proactive communication to management of project issues, delays, risks with potential solutions and needed resources
• Work independently and meet deadlines
• Willingness to travel domestically.
• Other duties as assigned.

Education and Experience :

• Bachelor's Degree in Electrical / Electronics & Engineering preferred.
• Experience in EVSE Services
• Minimum 2 years of electric vehicle experience
• Familiar with High Voltage system development and vehicle integration
• Excellent analytical & problem-solving skills
• Excellent verbal, presentation, and written communication skills
• Knowledge of vehicle diagnostic and analysis tools such as Vector, Iotecha, CAN / CANalyzer, DTS Monaco
• Excellent level Microsoft Office package (Excel, PowerPoint, Word, Outlook)
• Ticketing and Reporting systems

Competencies :

• Strong engineering experience in charging communication standards & vehicle charging testing methodologies.
• Understands and lives a customer first mentality with empathy, pragmatism and a hands-on approach
• Communication skills, oral and written presentation skills
• Champion for Diversity, Equity & Inclusion
• Structured, and organized with the ability to prioritize tasks

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching.

The employee must frequently lift and move items over 50 pounds.

Note : This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

AAP / EEO Statement

Chargetronix is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.