ROLE DESCRIPTION :
As an Account Associate for Adolfo Torres - State Farm, you are vital to our daily business operations and customers’ success.
You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments.
You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES :
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Promote successful and long-lasting customer relations.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS :
- Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Experience managing client relationships is preferred
- Excellent communication skills - written, verbal, and listening
- Dedicated to customer service
- Able to anticipate customer needs
- Able to effectively relate to a customer
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Pride in getting work done accurately and timely
- Ability to multi-task
- Property and Casualty license (or ability to obtain)
BENEFITS :
- Paid time off (holidays and personal / sick days)
- Salary plus commission / bonus
- Growth potential / opportunities for advancement within my agency
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