At Great Wolf, the Room Attendant (Housekeeper) is one of the most critical roles in the Lodge as they create a clean and orderly environment for our guests. Housekeepers ensure are responsible for general cleaning and maintenance duties, which may include : vacuuming, dusting, item washing, trash collecting and proper sorting. The housekeeping staff ensures guests can leave their daily responsibilities at home.
Essential Duties & Responsibilities
- Cleans guest rooms and guest areas, including : making beds; dusting and vacuuming; cleaning bathroom; replacing supplies; cleaning windows, mirrors, and patios
- Utilizes chemicals according to directions and familiarizes self with all material safety data sheets
- Maintains a stocked, organized, and clean cart with sufficient supplies
- Reports maintenance issues through appropriate channels for resolution
- Documents and secures lost and found items
- Communicates with guest on a professional and friendly manner
- Keeps supplies ready by restocking housekeeping cart at end of shift
- Assists House Attendant, including delivering guest requests and pick up of used guest items
- Conserves energy by closing shades and draperies; turning down air conditioning and heat of unoccupied rooms
- Reports hazardous conditions in work area or equipment to supervisor
Required Qualifications & Skills
Willingness to work flexible schedule including nights, weekends, and / or Holidays as neededSuccessful completion of criminal background check and drug screenDesired Qualifications & Traits
Prior experience in housekeeping including; sanitation, laundry operations, and / or guest servicesExcellent customer service and oral communication skillsPrevious housekeeping or general cleaning experiencePhysical Requirements
Able to lift up to 30 lbs.Able to push / pull up to 100 lbs.Able to bend, stretch, and twistAble to stand for long periods of timeAble to work with chemicals according to directions