Professional and Clinical Training Manager

Job Summary :

In this fast paced and critical role, Professional and Clinical Training Manager will evaluate and develop training for all associates, field and non-field facing, within Terumo Interventional Systems (TIS).

This role is responsible for the development, maintenance, and execution of product and clinical training curriculums to new hires and existing associates within TIS.

The Professional and Clinical Training Manager is responsible to use the best-in-class means of training delivery including e-learning, self-study, computer-based training assessments, classroom, and virtual training to deliver approved clinical and product messaging via our customer interaction model.

This role partners closely with training, sales, field clinical, marketing, and medical affairs to ensure training curriculum and materials adequately prepare associates to successfully sell all TIS promoted products by meeting all internal and external requirements.

In this role, the associate will apply project management techniques to ensure projects are completed on-time and within established budgets.

Job Details :

Design and develop clinical and product training for new hire training, CORE Training, pre-launch, post-launch, National Sales Meetings, Area Sales Meetings, etc.

Assess organizational needs and align training strategies based on those needs.

Lead, develop and implement competency certification for clinical and product knowledge for all eligible TIS associates. Certification includes meeting all internal and external requirements such as hospital, legal and regulatory agencies and vendor credentialing organizations.

Continually evaluate the effectiveness of training programs and materials and look for opportunities to continually enhance and evaluate training content for accuracy and ensure most current information.

Manage training program budget appropriately while maintaining highest standards for vendors or partnering organizations that are utilized.

Lead advanced training classes for all associates including field sales, field clinical, corporate accounts and marketing.

This includes, but is not limited to, developing content, scheduling of classes, agendas, guest speakers and facilitating training sessions containing product and clinical content.

Is a subject matter expect and certified trainer on Terumo’s selling model, and responsible for training new hires and incumbent associates on Terumo’s selling model.

Evaluate new hires during training sessions to provide coaching and feedback to the new hires and their managers.

Partner with Marketing in leading the creation of sales training curriculum and materials for existing products.

Lead the design, development, and collaboration with marketing colleagues to develop training curriculum and materials to support new product / line extension launches.

Reassess the training curriculum and work with the training team to develop the commercial training curriculum for launches.

Provide clinical guidance in support of Advertising and Promotions Policy as needed.

Provide guidance and support related to procedures and products to NPD, Regulatory and Quality as required

Lead and Collaborate in the planning of product and clinical training content for Regional, Area and National Sales Meetings.

Responsible and accountable for developing and tracking learning metrics for each training session by collaborating with the LMS team.

Lead and develop activities and trainings for field based certified trainers.

Conduct field visits with territory managers and field clinicals to remain abreast of the industry, clinical, product and customer trends.

Responsible and accountable for the design, development, and implementation of ongoing learning programs for the field organization and ensuring that sales model is incorporated into all training programs.

Leads with the Clinical Training Team to provides strategic direction for diverse training and development programs across the brands to ensure consistent approaches, coordination of efforts, and sharing of best practices, from new hire curriculum to blended learning for sustainability.

Collaborate on GTT project and events

Perform other job-related duties as assigned.

Working Conditions :

This position exists as a remote role with up to 50% overnight travel is required, including occasional weekend travel.

Occasional entry to hospitals and other medical facilities is required. Many facilities have instituted vendor credentialing policies which require vendors to meet defined training, background check and proof of immunization requirements as a condition of entry.

Terumo Associates entering these facilities are required to abide by these credentialing requirements.

When visiting hospitals and other medical facilities, must be able to gain access to and work in the IR suite, cath lab and operating room.

Entry into these areas requires an ability to wear appropriate gowning, stand for long periods of time, comply with hospital policy / protocol and be aware of potential biohazards such as blood borne pathogens.

Position Requirements : *Peripheral / Stent Experience Preferred

Knowledge, Skills and Abilities (KSAs)

A strong knowledge of the human anatomy and ability to master relevant clinical and product related information.

Strong interpersonal communication skills, presentation, facilitation, and influencing skills.

Demonstrated knowledge of adult learning principles, innovative training approaches, and instructional design.

Strong communication skills both verbal and written and an ability to communicate complex product and clinical information in an easy to understand manner.

Manage budget and deliver programs within prescribed budgetary limits.

Strong knowledge of Microsoft Office, including ability to create complex PowerPoint training presentations.

Strong organizational planning and project management skills and the ability to manage multiple projects simultaneously under tight deadlines while working cross-functionally with both internal associates and managing through outside vendors.

Strength in the following competencies is required : Strategic Thinking, Managing Complexity, Leading without Authority, Organization Development, Collaboration, and Project Management

Strong attention to detail.

Background Experiences

Bachelor’s degree and a minimum of 5+ years in a training related role required, or equivalent combination of education, training, and experience.

Experience managing sales training curriculums and sales training classes required.

Experience in a medical device, biotech or pharmaceutical environment preferred.

Experience in a sales, sales leadership, commercial or sales training and development role a strong plus.

Training certification a plus.