Description
I. GENERAL PURPOSE :
Handle both inbound and outbound calls related to sales of and enrollment in Highmark Wholecare’s Medicare Assured® product.
Generate leads and conducts outbound calls to prospective members to promote the plan; coordinates / schedules with outside Sales and Marketing representatives for one-on-one appointments, community meeting reservations and agency visits.
Handle inbound calls regarding information requests; mails collateral material and conducts follow-up to promote the plan.
Complete phone-based Medicare Assured® enrollments in accordance with CMS Marketing and Enrollment guidelines. Meet departmental call production and quality standards;
ensures positive and compliant communications. Achieve or exceed monthly inside sales goals.
II. ESSENTIAL RESPONSIBILITIES :
1. Handle both inbound and outbound calls related to sales of and enrollment in Highmark Wholecare’s Medicare Assured® product.
2. Generate leads and conducts outbound calls to prospective members to promote the plan by :
- Collecting, entering and retrieving data from Sales database and Lead Management system.
- Promoting Medicare Assured® product, highlighting features and benefits in accordance with the Statement of Understanding, Summary of Benefits documents and CMS guidelines.
- Coordinating leads with outside sales representatives and schedules outside sales representatives for one-on-one appointments, community meeting reservations and agency visits.
3. Handle inbound calls regarding plan benefits, information requests and enrollment questions, including calls related to Seamless Conversion Enrollment and :
- Forwards collateral material.
- Follows-up to promote plan or answer questions.
4. Take Medicare Assured® enrollments over the phone in accordance with CMS Marketing and Enrollment guidelines and :
- Mails pre-enrollment packets and other key information.
- Follows-up to verify receipt, answer questions and to complete enrollment.
5. Meet department call production and quality standards by :
- Following department scripting to ensure positive and compliant communications.
- Achieving or exceeding monthly inside sales targets.
- Completing and submitting all reporting, lead generation and contacts in a timely manner.
6. Work in a cooperative and collaborative manner with other Highmark Wholecare® departments including Medicare Administration, Enrollments and Provider Relations.
7. Other duties as assigned or requested.
III. QUALIFICATIONS :
Minimum
Describe in objective and non-comparative terms the minimum education level, previous experience, specific knowledge skills and abilities the individual must have to perform the job.
- High School Diploma or GED
- Two (2) years of progressive experience in sales or four (4) years of experience in customer service.
- PA insurance agent license or acquire license within sixty (60) days of hire.
Preferred
- BA / BS Degree
- Customer service experience
- Telephonic sales experience
Knowledge, Skills and Abilities (This section describes additional preferred characteristics)
- Bilingual (English and Spanish)
- Experience within an insurance, healthcare, HMO or Senior Services environment
- Proficiency with MS Office applications (Outlook, Word, Excel and PowerPoint)
IV. SCOPE OF RESPONSIBILITY (People Management Responsibility)
Does this role supervise / manage other employees?
No X
V. WORK ENVIRONMENT
Is Travel Required?
No X
Pay Range Minimum : Pay Range Maximum :
Pay Range Maximum :
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation / gender identity or any other category protected by applicable federal, state or local law.
Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation / gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Gender Identity ()
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at
Inside Sales Representative - ALTOONA
Position Summary Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing...
Inside Sales Representative
Preferable experience can be in Auto Sales, Inside Sales, outside sales in a B2B or B2C environment or any retail with cross selling experience. Auto Sales, Inside Sales, Outside Sales in a B2B or B2C environment, any Retail with quotas and cross selling or upselling experience. We launched SalesRad...
Inside Sales Representative
What makes a successful Inside Sales Representative:. As a successful Inside Sales Representative, you will act as a. Day to Day Functions of a Successful Inside Sales Representative:. This is a unique inside sales position with the ability to make a SIX-FIGURE income in as little as 18 months! It i...
Inside Sales Representative
The Inside Sales Representative gathers data and actively listens to prospective and existing clients by using consultative methods to fully understand their business, uncover their problems, and identify impact areas. This role requires occasional travel to gain outside sales experience once the tr...
Inside Sales Representative
Competitive by nature – a selling machine, self-starter motivated to win and hit your sales goals. History of exceeding sales quota. ...
Inside Sales Representative
The Inside Sales Representative will work closely with the Inside Sales Manager with responsibilities to include but not limited to the following. Inside Sales Representative will be an integral part of our sales team supporting our Northeast customer base. Complete and enter Sales Orders for custom...
Medicare Sales Representative, Licensed (part time) Pennsylvania - Montour and surrounding counties
Responsible for building membership in the Health Plan and Geisinger Indemnity Insurance Company's (the Health Plan/GIIC) Medicare Lines of business. Increases membership in the Medicare lines of business. Makes individual and group presentations to eligible Medicare Beneficiaries and Beneficiary's ...
Inside Sales Representative (591)
At ABC Supply, Inside Sales Associates provide unparalleled service as they help customers purchase the products they need to complete roofing, building, and remodeling projects. If you are committed to providing world-class service, have a passion for sales, and want to be part of a winning team, a...
Senior Representative - Inside Sales
As a Senior Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You...
Inside Sales Representative
At the Union, we pride ourselves on developing future sales executives and leaders inside our organization. Specifically, we’re looking for our next home-grown sales superstars to start and grow their professional careers, similar to the likes of Brenden Aaronson and Jack McGlynn. You’ll be mentored...