Technical Writer

Job Description

Job Description

Trident seeks a Technical Writer and Office Manager to produce high-quality documentation that contributes to the overall success of our products as well as manage the office supplies and coordinate facilities.

You will join the operations team to work collaboratively with our engineers, technicians, and managers to make our products easier to build and test and our office to run smoothly.

ESSENTIAL FUNCTIONS

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information architecture
• Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
• Organizing external maintenance companies and support services to keep the office clean and safe and ensure its appliances are in good working order
• Reporting office progress to senior management and working with them to improve office operations and procedures
• Provides office management support to the Chantilly location, as needed.

QUALIFICATIONS

Required Qualifications / Knowledge / Skills / Abilities

• Proven working experience in technical writing of software documentation
• Ability to deliver high quality documentation paying attention to detail
• Ability to work with engineers to describe complex technical concepts and make them easily understandable in text and pictures for the technicians
• Excellent written and communication skills in English
• Strong working knowledge of Microsoft Office suite of products
• Strong written and verbal communication skills to produce reports, assign tasks, accept instructions and handle vendor contracts, among other tasks
• Organization and the ability to multitask to complete a wide variety of tasks
• Strong interpersonal skills to interact positively with all employees
• Attention to detail to ensure tasks are completed thoroughly and correctly
• Experience in Microsoft Dynamics Business Central or similar ERP system preferred

Years of Experience :

• Associates degree in Business and / or technical discipline or equivalent preferred and a minimum of 4 years of experience in defense systems and / or management in development or production projects
• Must be able to work on-site in Chantilly, VA; Hybrid work available after job duties are adopted and candidate is integrated into the team

PERFORMANCE MEASURES

• Excellent written and communication skills
• Self-motivated and capable of performing tasks with moderate guidance
• Excellent organizational and office managerial skills
• Demonstrated ability to partner with team members to achieve results
• Skillful in organizing multiple efforts to accomplish goals
• Ability to support travel or off-site work as needed

Trident Values :

• Integrity The inherent complex of attributes that determine a person or organization’s moral and ethical actions and reactions.
• Passion / Energy / Innovation An internal ambition or drive that is displayed through innovative ideas and dedication.

Using original and creative thinking to make improvements and / or develop and initiate new approaches.

• Candor / Respect Is open and honest with the exchange of ideas and opinions. Respects the contribution of others. Communicates with respect.
• Quality / Performance Quality of work product including; completeness, accuracy, timeliness, and correctness.
• Innovation / Results Oriented Understanding of customer needs. Customers are those groups or individuals, internal or external whom you support on a daily basis.

Knowing what results are important, focusing resources to achieve them in alignment with the goals of the organization.

Teamwork / Communications Developing, maintaining, and fostering positive relationships and partnerships with all Trident employees and clearly conveying and receiving messages to meet the needs of all.

This may involve listening, interpreting, formulating and delivering verbal, non-verbal, written, and / or electronic messages.

Co-operatively and productively with others to achieve results.

Business / Technical Competencies :

• Problem Solving / Judgment Ability to assess options and implications, in order to identify a solution.
• Business Situational Awareness The structure and culture of Trident organizations and the personal willingness and ability to effectively adapt to and embrace change.
• Self-Awareness / Adaptability Reflecting on past experiences in order to manage and continually improve our own performance.
• Science / Engineer / Business Fundamentals Knowledge of the fundamentals of scientific, engineering, and / or business principals.
• Application Ability to apply relevant knowledge and experience on the job.

Management Competencies : (If Applicable)

• Employee Training & Development Consistently makes an effort to develop and train direct report employees. Works with employees to define their career path within Trident.
• Leadership Positively influencing people and events in a leadership role. Ability to lead a group of people in a positive manner towards success.

Delegates authority appropriately. Makes timely informed decisions. Acts in the best interest of the company. Sets exceptional example for others.

Contracts Management Successfully manages SOW, contract deliverables, and other key technical and business clauses for pending contracts.

Ensure contract compliance. Recommend changes to contracts as required.

• Fiscal Responsibility Manages profits, losses, and budget in support of organizational objectives.
• Strategic Thinking Takes a broad scale, long term view, assessing options and implications.
• Project Planning & Execution Manages & executes projects. Monitors the technical quality of work conducted and deliverables produced.
• Organization / Staffing / Resource Management Forecast staffing needs for all projects prior to award.
• Risk / Issue / Opportunity / Quality Management Monitors project execution with regard to risk, issues and opportunities that may arise.

Refers significant decisions on change to corporate where appropriate. Monitor implementation of quality assurance measures.

Corporate Compliance / Policy & Process Monitor adherence to company policy and process guidelines.

PHYSICAL REQUIREMENTS

• Communication : Frequent communication with other employees. Must be able to exchange accurate information in these situations.
• Repetitive Motion : Constantly operates a computer and other office productivity machinery.
• Average Visual Abilities : Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
• Physical Strength : Sedentary work; must be able to remain in a stationary position most of the time. Exerts up to 10 lbs.

of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

Typically a quiet office environment or remote telework.

EEO Statement : All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, race, national origin, color, religion, sex, gender identity, or sexual orientation.

Trident Systems Incorporated is an Equal Opportunity Employer of protected Veterans and a VEVRAA Federal Contractor. Trident Systems has a desire for priority referrals of protected Veterans.

http : / / www.tridsys.com / pdfs / eeo -post.pdf