Regional Director Sales & Store Operations

Job Summary

The Regional Director Sales & Store Operations establishes and develops customer and stakeholder relationships to drive NAPA’s profitability.

This role builds and maintains strong relationships within assigned region (total volume

Responsibilities

• Leads and motivates sales and stores teams to deliver volume, share, profit and productivity targets within the automotive aftermarket parts channel.
• Defines and executes business plans to achieve company sales and profit targets and cascades goals and objectives throughout sales team(s).
• Works cross-functionally with distribution team to correct Independent Owners’ concerns on all things service related.
• Facilitates feedback to different areas of NAPA’s business regarding customer needs, operational needs, business opportunities and marketing / sales programs.
• Enables stores and installers to grow their business (sales, finance, people, facilities) by gaining a stronger understanding of their individual needs and assisting them to develop growth strategies and business plans.
• Evaluates the business results of region and district store / IBS locations to ensure the delivery of strategic objectives on budget timelines.
• Monitors financial and inventory reports and statuses of store and IBS locations to identify potential issues or continuous improvement opportunities.
• Maintains budget targets and holds teams accountable at each location based on established labor model, sales history, and current trends.
• Develops and executes expansion and business growth strategies to ensure healthy growth of new and existing customers.
• Executes the IBS contracts procurement process preparing RFPs / RFQs / RFIs, identifying appropriate contact staffing and budget levels, communicating business cases and potential profits and losses, and participating in the negotiation strategy and complex negotiations process for accounts.
• Leads all aspects of market assessment in support of M&A transactions including understanding market dynamics, outlining industry-specific trends, and bringing innovative solutions to the business to drive market growth.
• Leads a team of high performers : Develops highly effective, results driven teams through coaching, feedback, and meaningful developmental opportunities for team members.
• Collaborates, partners, presents, and influences; this includes achieving success through others and running executive level communication.
• Partners with Operations leadership to develop and implement policies, objectives, and activities of Store Processes to ensure continued operations, maximal returns on investment, and increased productivity.
• Provides DC Operations teams quarterly class budgets and matches class credits to target goals; evaluates the status of past due accounts and resolved past due balances.
• Ensures team maintains a safe and healthy environment for customers and employees. Complies with all applicable policies, rules, and regulations, including those relating to safety, health, labor and employment.

Qualifications

• 7+ years of management experience in a large service-oriented operation.
• Successful experience in sales, leadership, and service delivery.
• Demonstrated track record of achievement managing P&Ls, meeting budgets, and overseeing sales and store operations for an assigned market.
• Excellent results-oriented management skills, multi-tasking and time management capabilities, exceptional team leadership abilities, and a strong work ethic.
• Entrepreneurially minded, driving sales and profitability within a corporate construct.
• Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, the ability to apply good judgment in ambiguous situations, with demonstrated flexibility / adaptability.
• Demonstrates adaptability by adjusting to changing business priorities.
• Excellent verbal and written communication skills, coupled with the ability to synthesize detailed information into succinct and actionable recommendations in presentations for senior executives.
• Self-motivated, deliverable-focused, strong work ethic, able to prioritize and resolve an array of issues simultaneously.
• Demonstrates high-level of ethical behavior in exercising judgement and discretion in matters of significance.
• Capable of driving change transformation and strategy execution to achieve specific business results.
• Collaborative mindset and ability to navigate and build trust in a complex organization.
• Ability to inspire a shared vision, empower, and motivate a team and as needed, do this from afar.

Preferred Qualifications

Bachelor’s degree in Engineering, Business, Operations or relevant discipline.

Leadership

• Embodies the following values : serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

• Work conducted in office, warehouse, retail stores, and customer site environments.
• Frequent periods standing / walking in unairconditioned warehouse facilities and retail stores.
• Exposed to vibrations and dust, with noise level at moderate to low decibels.
• Must be able to lift twenty-five pounds at times.
• Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Regularly required to use hands and fingers, and handle or feel objects.
• Other physical tasks required include pushing, reaching, climbing, and stooping.
• Local and air travel up to 50% - 75% of time to perform duties.
30+ days ago