Are you looking to work for some of the most exciting brands in the outdoor industry? VF Corporation is looking for exceptional customer care representatives to fill full-time and part-time seasonal positions in our Customer Service Department supporting brands like The North Face, Vans, Timberland and more!
Why should you apply?
- Earn $16.00 per hour
- Full-time or part-time hours available (20 hours / week minimum)
- Work from home for the entire seasonal assignment
- GREAT FOOT IN THE DOOR! High level performance may lead to long term employment
- Discounts available for VF brands
Principal Duties and Responsibilities :
- Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
- Process product orders and provide prompt and efficient response and resolution to all customers’ requests utilizing multiple different screens, systems and websites.
- Assist customers, sales reps, and management with inquiries or issues concerning orders.
- Analyze, review, and process customer's request for return authorization and credits.
- Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments.
- Provide technical and / or product information as required to respond to customer inquiries.
- Certain Customer Care Representatives will have additional responsibilities to service our customers over social media platforms, warranty claims, and other special projects.
Requirements :
Must reside in Wisconsin or North Carolina
- Must be at least 18 years of age
- Must be able to work at least 20 hours per week between the hours of 7 : 00am - 6 : 30pm CST
- Strong computer skills and ability to multi-task in a fast-paced environment
- Reliable internet and a quiet place to work without distractions
LI-WM1
Hiring Range :
Benefits at VF Corporation : You can review a general overview of each benefit program offered, including this year's medical plan rates on and by clicking Looking to Join VF?
Detailed information on your benefits will be provided during the hiring process.
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