Customer Experience Manager

Job Description

POSITION OVERVIEW

The Customer Experience Manager will provide first-class services and assist in the day-to-day building responsibilities including advocating for and engaging the property in community development activities, enhancing tenant relations through these activities, and providing hospitality-level customer service.

ESSENTIAL FUNCTIONS

• Advocating / promoting the building
• Administrative duties
• Property scheduling and communication with tenants and vendors
• Relationship building and establishment of community

RESPONSIBILITIES

• Create a welcoming and enjoyable environment for occupants and guests. Get to know tenants on a first name basis and create a personalized experience.
• Serve as primary liaison between the property, tenants, various local business / entertainment establishments, and the surrounding community.
• Build and maintain relationships within the building community.
• Seek to promote the building brand on behalf of ownership and tenants to engage with the community.
• Event planning and execution for tenant and community events, including but not limited to live music; group fitness classes;

food trucks; community volunteering; and tenant education seminars.

• Understand tenants' needs and provide them with personalized solutions.
• Manage the building’s various social media accounts (including tenant experience app) and third-party vendors for those accounts.
• Assemble, review, and assist the Property Manager in the planning and implementation of the approved marketing and event budgets.
• Assist Property Manager in the preparation of monthly reports according to owner's needs.
• Activate and manage tenant amenities.

Qualifications

• Bachelor’s Degree or 3-5 years’ experience in community management, hospitality, or event planning required.
• Management and Tenant relations experience a plus
• Proficient with MS Excel and Word
• Strong written and verbal communication skills
• Excellent customer service skills
• Excellent problem solving abilities
• Self-driven, good organizational skills, and attention to detail
• Passionate and Enthusiastic

Additional Information

Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sexual orientation, gender identity, age, national origin, disability, military status, or any other reason prohibited by law.

Note : Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Stream Realty Partners offers competitive salaries, bonuses, medical / dental / vision insurance, pharmacy benefits, health savings account, flexible spending accounts, 401(k) plan with company matching, PTO, and holiday pay.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons.