Customer Service Engineer 2 - Grand Rapids, MI

Do you wantto join us in helping to fight the world’s most threatening diseases andenabling access to care for more people around the world?

At SiemensHealthineers, we pioneer breakthroughs in healthcare.For everyone. Everywhere.

At SiemensHealthineers, We offer you a flexible and dynamic environment withopportunities to go beyond your comfort zone in order to grow personally andprofessionally.

Sound interesting? Then come and join our global team asCustomer Service Engineer 2.

Our globalteam : We are a team of more than 68,000 highly dedicatedemployees across more than 70 countries passionately pushing the boundaries ofwhat’s possible in healthcare to help improve people’s lives around the world.

As a leader in the industry, we aspire to create better outcomes and experiencesfor patients no matter where they live or what health issues they are facing.

Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guidedtherapy and innovative cancer care, is crucial for clinical decision-making andtreatment pathways.

• Service Area GrandRapids, MI
• Shift Requirements afteronboarding / training for this role : M-F,8am-5pm. Second shift as needed .

This is a role well suited to anambitious professional, looking for the next step in their career. As a CustomerService Engineer 2, you will be responsible for :

• You will beservicing Imaging Equipment in the Grand Rapids, MI area. Customer ServiceEngineer Level can be adjusted based on prior experience.
• You are in afield-based, customer-facing role that primarily installs, services, maintainsand modifies Siemens’ imaging equipment at customer sites.
• You are the"Face of Siemens" to the customer.
• You supportthe MR / CT / SPECT modality initially, with potential to cross train into othermodalities in the future.
• You areflexible and willing to work different shifts and On-Call rotations as businessneeds dictate, including willingness to work overtime as required.

Advanced notice will be provided for anyshift changes.

You report tothe Regional Service Manager at Siemens Medical Solutions.

This positionmay suit you best if you are familiar with what is below,and would like to dodevelop your career with Healthineers

• You haveknowledge and experience performing service, preventative maintenance, andmodifications on Medical Imaging Equipment at customer sites with minimalsupervision.
• You haveprevious experience with the desired Medical Imaging Equipment : MR / CT / SPECT
• You have theability and experience to establish and maintain proper business relationshipswith customers and peers, as well as performing necessary administrative dutiestimely and accurately.
• You have astrong background working with electronics and are proficient in the use ofservice tools and service test equipment.
• You haveproficient PC skills (MS Windows & Microsoft Office 365 -Outlook, Excel,SharePoint, etc.)

Required skills to have for the success of this role

• MinimumTechnical Degree or equivalent experience
• Strongelectronics background and computer skills required
• 2 - 5 yearsof field service experience is desired
• Ability towork both individually and in an established team setting
• You havestrong customer service and communication skills
• Ability totravel and provide service in assigned geography; willingness to participate inan on-call rotation after training and certification
• Validdriver's license, ability to drive independently day and night, and gooddriving record required
• PhysicalRequirements : Lifting 50lbs (floor to above waist / head), walking,ladder / stepstool climbing, bending, twisting, sitting work, squatting work, standingwork, high-reach, fine grasping manipulation, good vision, and ability to workalone.

At SiemensHealthineers, we value those who dedicate their energy and passion to a greatercause. Our people make us unique as an employer in the med-tech industry.

Whatunites and motivates our global team is the inspiration of our commonpurpose : To innovate for healthcare,building on our remarkable legacy of pioneering ideas that translate into evenbetter healthcare products and services.

We recognize that taking ownership ofour work allows both us and the company to grow. We offer you a flexible anddynamic environment and the space to move beyond your comfort zone to grow bothpersonally and professionally.

Beware of JobScams

Successful candidatemust be able to work with controlled technology in accordance with US exportcontrol law. It is Siemens Healthineers’ policy to comply fully and completelywith all United States export control laws and regulations, including thoseimplemented by the Department of Commerce through the Export AdministrationRegulations (EAR), by the Department of State through the International Trafficin Arms Regulations (ITAR), and by the Treasury Department through the Officeof Foreign Assets Control (OFAC) sanctions regulations.

As anequal-opportunity employer we are happy to consider applications fromindividuals with disabilities.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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