Change Management Lead

JLL empowers you to shape a brighter way .

All candidates should make sure to read the following job description and information carefully before applying.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are currently seeking a Change Management Lead to build and deliver a Corporate Real Estate (CRE) technology adoption program for a global strategic account to join our JLL Technologies Program and Project Management Team.

As Change Management Lead, you’ll have responsibility for working with clients’ real estate technology teams globally to develop and deploy multiple projects related to CRE technology adoption and change management.

The Change Management Lead is accountable for quality and consistent delivery, on time, in scope, and in-budget. The Program and Project Management team is a client-facing team that specializes in the delivery of complex CRE technology projects to JLLT clients, inclusive of change management, training, and technology success and adoption.

What this job involves

As a Change Management Lead , you will be directly responsible for :

• Working in tandem with the technology implementation teams and client stakeholders to drive successful technology adoption through formal change management, communications, and training methodologies.
• Effectively engaging with stakeholders of all levels, and aligning expectations and deliverables around change management for complex CRE technology implementations.
• Defining and executing on change management plans and deliverables, including process documentation, training, quick reference guides, surveys, and robust communications as defined in the change management plan.
• Proactively managing stakeholder expectations and program / project risks. Effectively communicating with and influencing senior stakeholders.
• Ensuring that the documentation related to projects is complete and providing key metrics allowing client leadership to make the right decisions.
• Facilitating frequent meetings with regional end users to understand the level of adoption, pain points, and developing plans to improve user experience and drive adoption.
• Supporting the development of continuous improvement mechanisms to ensure that tools are constantly evolving to improve end-user experience and adoption.
• Establishing strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making.

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for :

• A Bachelor’s degree from an accredited institution, Master’s degree preferred.
• 8+ years effectively leading complex change initiatives as a primary job function. Change management certification strongly preferred (PROSCI or LaMarsh).
• Experience with Corporate Real Estate functions and technologies strongly preferred.
• Ability to thrive in a high-paced environment.
• Ability to work across global time zones as required.
• Strong written and verbal communications skills; ability to maintain excellent communication skills with the ability to effectively communicate with multiple stakeholders.
• Proactive and situational leadership skills in people and project management.
• Self-motivation and desire to always deliver with excellence; be an organized, detail-oriented, reliable owner.
• Experience working in large global organizations with complex technical environments as well as dealing with internal and external customers, service providers, and vendors.
• Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams.
• Ability to operate independently with general guidance.

What you can expect from us

We succeed together across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Estimated total compensation range for this position is : 144,000.00 162,000.00 USD per year.

Location : Remote Chicago, IL, Dallas, TX, St. Paul, MN.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.

Some of these benefits may include :

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.

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