Title : Retail Service Advisor RSA Position : The RSA is responsible for interacting with customers in our dispensary locations, providing knowledge, information and resources on a regular basis.
Addresses and resolves customer questions in a professional manner. Provides superior customer service at all times. Authority and Supervision : Report directly to the Dispensary Manager and Assistant Manager Responsibilities and Duties : Follow Redi Policies and Procedures for daily operations and fully comply with the state marijuana regulations Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport Provide product expertise and knowledge to customers and explain the potential benefits of each variety and strain of marijuana, as well as methods of use.
Identify unique needs of each individual customer by demonstrating compassion, empathy and sensitivity. Answer questions and provide resources to assist in customers use of products Maintain privacy and confidentiality with your customers Accurately enter all information into the POS system to ensure customer receives the correct product and inventory remains accurate Help to ensure the store is stocked, clean and in proper operational order Work in close coordination with a team of other RSA’s Supports the team work effort in both opening and closing procedures Projects a positive image of the organization to employees, customers, industry, and community Act as a liaison between customers and Redi management to continually improve the customer experience Appropriately escalate customer issues, conflicts or complaints, inspiring long-term customer relationships and loyalty to our brand Performs other duties and tasks as assigned Qualifications and Skills : Previous retail or customer service experience preferred Knowledge of basic computer skills, point of sale software and cash management is a plus Must successfully complete Redi’s RSA role specific training program.
This includes passing the dispensing test at the conclusion of the training program and independently performing all functions of the role.
Ability to deal with problems and resolve in a professional manner Must be available to work weekends and applicable holidays Positive attitude and strong work ethic Demonstrates high emotional intelligence Ability to effectively multi-task Must be highly organized and have extreme attention to detail 21 years of age or older Passionate about the importance of marijuana Physical Capability : Ability to stand for prolonged periods of time (4 hours or more), and perform weighing, counting, calculating and computer processing operations.
Ability to lift 30lbs unassisted. Powered by JazzHR
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