Customer Service Representatives needed to join a growing global professional services firm in downtown Pittsburgh. This position will be responsible for providing customer support for client pension and / or health and welfare plans via phone and email communication.
Individuals will act in a consultative manner to build rapport and respond to customers in a respectful, accurate, and timely manner.
Individuals must have excellent communication skills, great attention to detail, and the ability to handle sensitive situations.
Shift - Monday through Friday - MUST be available between the hours of 8am - 11pm (an 8 hour shift)!
Responsibilities :
- Provide a high level of customer service support when handling customers questions / complaints in respect to defined benefit pension and / or health and welfare plans
- Quickly build rapport and respond to customers in a compassionate manner
- Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Qualifications :
- Minimum 1 year experience in a customer service related role, or 6 months experience in a healthcare related role
- Proficiency in the Microsoft Office programs (specifically Outlook and Word)
- Ability to type 35-40 WPM
- Ability to work in a multi-tasked environment and prioritize and organize work
- Excellent attention to detail
- Fluency in Spanish or French a plus
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you would like to complete our voluntary self-identification form, please
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Company Profile :
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties / disciplines and industries.
Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting
www.beaconhillstaffing.com
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
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