Member Services / Front Desk Receptionist ( Cary & Raleigh Location )

Job Description

Job Description

Benefits :

• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement

Job Duties & Responsibilities

KidStrong Member Service Receptionist's are the support system of the Program Director when it comes to the center. Its the responsibility of the Member Service Receptionist's to work with the Program Director on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition.

The Member Service Receptionist's is a talented, welcoming, and engaging person who is focused on delivering an exceptional experience for the kids, families, and team members.

This position is for two of our KidStrong Location in the area. Cary and Raleigh location.

RESPONSIBILITIES : CENTER OPERATIONS

CENTER OPERATIONS

• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Welcome families as the enter the center.
• Assist members with all administrative needs and requests.
• Help enroll new members interested in the program for a membership or trail class.
• Be the Trial champion! When a trial is in house your primary focus should be to close the sale.
• Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center with team.
• Typical schedule includes 4 weekday and 1 weekend shifts ( 2 full weekends per month ) with specific hours dependent on the needs of the center and supporting the Program Director on their 2 consecutive days off.

Those 2 days you will fully oversee member relations at the center.

• Weekday schedule will be 10 : 45am to 7 : 45pm with a 1 hour mandatory lunch break ( Full TIME ). Part time is from 3 : 45pm to 7 : 45pm.
• Weekend schedule will be 8 : 45am to 5 : 45pm with a 1 hour mandatory lunch break ( FULL TIME ). Part time is from 8 : 30am to 2pm.
• You will assist our program director with all center needs.

OUTBOUND CALLS

• Dedicated 2-4 hours daily sales outbound calls / texts / trial follow up management. ( Full Time Only )
• Member relation calls.
• Voicemail return.

SKILLS / QUALIFICATIONS

• A passion for working with children is non-negotiable!
• Comfortable speaking to parents / guardians regarding variety of topics.
• Complete training through LearnUpon as required by the leadership team.
• Prior experience as a member services receptionist is a plus!
• Previous experience in management is preferred but not required
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, Sales Message, HubSpot, and Ooma is preferred but not required.
• CPR certified not required but preferred. Can certify within 90 days of hire.

BONUS

Eligible for membership sales bonus upon completion of training and probationary period.

Sphere of Interaction

This position will NOT have any direct reports. When the Program Director is off, the Member Service Receptionist will be responsible for center operations to a limited capacity.

This position will also interact with Raleigh Territory leadership and KidStrong, Inc. HQ team members as needed.

DNA / COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies :

High Standards

Establishes and holds high standards

Natural Leader

• Creates culture
• Takes initiative

Leads by Example

Sets tone through actions

Passionate

• Stays focused on the KidStrong Goals.
• Goal oriented and high performing.

Command Presence

Upholds KidStrong Values; creates vision for others.

Teacher

Communicate and ensure transfer of knowledge.

Professional

• Approaches others in a tactful manner
• Reacts well under pressure
• Treats others with respect and consideration
• Accepts responsibility for own actions
• Follows through on commitments.

Performer

• Engaging, Fun, Likable
• High Energy, Clear & Easy to Understand

Mentor

• Develops and nurtures relationships
• Focuses on developing self and others

Planning / Organizing

• Prioritizes and plans work activities; Develops realistic action plans.
• Sets goals and objectives
• Uses time efficiently
• Plans for additional resources
• Organizes or schedules other people and their tasks

Oral Communication

• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions; Listens and gets clarification
• Demonstrates group presentation skills; Participates in meetings.

Written Communication

• Writes clearly and informatively;Edits work for spelling and grammar
• Varies writing style to meet needs
• Presents numerical data effectively; Able to read and interpret written information.

Teamwork

• Balances team and individual responsibilities
• Exhibits objectivity and openness to others' views
• Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Puts success of team above own interests; Able to build morale and group commitments to goals and objectives

Coachable / Low Ego Mindset

• Gives and welcomes feedback.
• Encourages exploring of different perspectives to reach common goals and objectives
• Has a growth mindset; Sees every opportunity as one to learn from.
5 days ago