Telecom Operator, Lead - Access Center - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)

The Telecom Operator Lead will provide voice, paging and emergency communication for the organization, business partners, and community served for both USC University Hospital and USC Norris Cancer Hospital (Dual Campus Responsibilities) with lead responsibilities.

Essential Duties :

• Demonstrates competency in the quality of work and knowledge of the job pertinent to the functioning of a Telecommunications Operator :
• Assist in the process of directing incoming and outgoing calls.
• Assist in proper processing of all code emergencies upon request via alarm panel or person to person.
• Assist in proper processing of all messages taken that they be store within the SDC IntelliDesk Call Processing System, and Message Log Books to insure doctor / patient confidentiality.
• Assist in ensuring that all schedules housed within the Telecommunications department are kept up to date and readily accessed when needed.
• Assist in proper processing of all and doctor and staff contact information is kept up to date and kept within the confines of the department.
• Maintains warm, courteous and professional behavior while conducting call processing procedures :
• Maintains consistent accuracy in message taking and the relaying of given information.
• Maintains a cooperative demeanor with irate callers.
• Assists with staff and patient call processing concerns with the utmost of professionalism.
• Demonstrates compliance to JCAHO requirements that are enforced by Telecommunications management.
• Monitors alarm panels at USC / University Hospital and 6 alarm panels at USC / Norris Cancer Hospital.
• Compiles call log information, pulling necessary data from SDC / IntelliDesk (USC / Norris) and USC / University Hospital upon request.
• Assists with processing of conference calls for medical and hospital support staff.
• Effective prioritization of tasks, allocation of time and ability to adapt in a changing technological environment.
• Ensures all request for overhead paging are announced with clear and concise professionalism.
• Ensures current information is available on all medical staff and their coverage for the time they are away.
• Respectful and courteous at all times with professionalism in accordance to employee conduct policy
• Basic typing and computer experience especially Microsoft Word.
• Works a consistent hour week as a full-time employee on a set shift.
• Can work independently as well as part of a team.
• Always willing to take on new challenges and projects.
• Performs other duties as assigned.

Required Qualifications :

• Req High school or equivalent
• Req Proficient verbal and written communication skills.
• Req Capable of communicating with all levels of employee-administrative to staff.
• Req Skills : Proficient in Microsoft Software (Word and Excel).
• Req Leading / guidance skills

Preferred Qualifications :

Pref Experience in a health care industry.

Required Licenses / Certifications :

Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within days of hire and maintained by renewal before expiration date.

Required within LA City only)

The hourly rate range for this position is $. - $.. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education / training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations