Job Description
Job Description
Description
The Lot Attendant performs a variety of tasks to ensure a smooth operation of the parking facility, while delivering service that exceeds our customer / client’s expectations.
Depending on the needs of the location the Lot Attendant is responsible for greeting guests, issuing tickets, collecting payment, completing car counts, and ensuring facility cleanliness.
The Lot Attendant works closely with fellow team members, Operations Manager, and / or Shift Supervisor to ensure that cleanliness as well as safety standards are met at all times.
Key Responsibilities
- Greet arriving and departing guests in a friendly and courteous manner
- Act as traffic controller to direct incoming guests to available parking spaces
- Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces
- Perform daily patrols and issue violation warnings to tenants and visitors that violate garage policies
- Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked
- Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the facility or Operations Manager
- Use respectful communication to assist guests with their questions, problems, and concerns; relay information to Operations Manager or Shift Lead as necessary
- Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
- Communicate professionally at all times with guests, client, and teammates.
Skills, Knowledge and Expertise
- At least 18 years of age
- Previous customer service experience, preferred
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
Benefits
- Comprehensive Medical, Dental, and Vision Plans.
- Life and Disability Insurance
- 401K Plan with Generous Employer Match and Immediate Vesting
- Generous Paid Time Off (PTO)
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