Sales Support Specialist / Customer Services

Headquartered In Rhode Island, We Are A Top-50 Distributor Of Promotional Items Nationwide.

ParsonsKellogg is a top-50 distributor of promotional items nationwide, known for its commitment to customer engagement and delivering superior products and services. ParsonsKellogg has made its name as the go-to brand partner in customer engagement. We ensure the experiences of our clients, whether they are a big name in corporate America or the shop around the corner, are efficient, easy and rewarding. Join our dedicated Sales team as a Sales Support Specialist and become a driving force behind the continued success of ParsonsKellogg!

The

Sales Support Specialist

will play a key role in ensuring our customers get their orders delivered accurately and on time. In this role you will be expected to support our web sales division by quickly reacting to customer needs and providing proactive communication via phone, chat and Teams Calls. You will work cross functionally within ParsonsKellogg to ensure a seamless customer experience from order entry through delivery. As a Sales Support Specialist, youll have the opportunity to dive deep into one of our key

• Corporate Gear, Health Gear, Game Day Gear, or Team Division. Provide customer support for our web store customers via email and phone in a timely manner.

Proactively review orders daily and communicate with customers on any issues that could arrive, provide alternative solutions to meet their needs.

Work with team members to ensure orders are processed and shipped in a timely manner.

Actively participate in projects to assist Merchandise team with delivering exceptional customer experiences.

2+ years of Customer Service experience

~ Service-oriented and able to resolve customer concerns

~ Proficient computer skills with the ability to learn new software

~ Strong working knowledge of Microsoft Excel preferred

~ Ability to draw conclusions from data and drive action

ParsonsKellogg is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.