Audiovisual (AV) Field Service Technician - III

Job Description

Job Description

About Us :

Avidex leads the way in the audiovisual and IT integration industry, providing innovative solutions to a diverse clientele.

Our identity is shaped by a commitment to excellence, technical expertise, and an innovative spirit. As we continue to expand our horizons, we're seeking a skilled and seasoned Audiovisual (AV) Field Service Technician - III to strengthen our team, as they deliver innovative AV solutions to businesses and institutions in the Fremont, California region.

You'll be integral to our company's success, as we enable organizations to collaborate and create state-of-the-art audiovisual and unified communication technologies that enhance the way people work, learn and live.

What We Offer :

• Competitive compensation plan
• Full medical, dental and vision benefits
• 401(k) with employer match
• up to 120 PTO (accurred weekly), 9 paid holidays and 1 Floating Holiday
• 8 hours to volunteer on your favorite cause
• Collaborative work environment
• Tuition reimbursement
• Career and personal development opportunities

Position Overview :

The Audiovisual (AV) Field Service Technician - Level 3 is responsible for diagnosing and resolving complex audio, video, and control system issues at client sites.

This role requires advanced knowledge of AV systems, networking, and control programming, along with a strong background in electronics and AV best practices.

Key qualities for success include attention to detail, effective communication, and the ability to commission high-quality AV installations.

Requirements :

• Associate degree or equivalent experience required; Bachelor’s degree preferred.
• AVIXA CTS required; must achieve CompTIA Network+ certification within two years.
• 6+ years in technical AV / IT support or field engineering.
• Proficient with Windows, Apple software, color-balancing displays, AV control systems, and programming languages (Crestron, Extron, AMX, Python, HTML, C#Pro).
• Advanced configuration of TCP / IP networks.
• Capable of lifting up to 50 pounds, navigating customer sites, and working in diverse environments (hot, humid, cold).
• Strong communication, organizational skills, and customer service orientation.
• Ability to work varied hours, including occasional weekends.

Responsibilities :

• Diagnose and resolve audio, video, and control system issues with precision and high-quality standards.
• Configure, adjust, and troubleshoot video and audio-conferencing systems, DSPs, and audiovisual equipment.
• Retrieve, load, and troubleshoot control system code from leading AV manufacturers, ensuring seamless functionality.
• Repair and replace cables, connectors, and system components as needed.
• De-install and install various AV system components, devices, and equipment.
• Provide written documentation of service status and follow up on unresolved issues for optimal client satisfaction.
• Serve as a backup Onsite Support Technician when necessary, ensuring continuous client support.
• Lead training sessions for entry-level Service Technicians, sharing industry knowledge and practical skills.
• Load, test, and edit control code and graphical user interface files with remote support as required.
• Accurately mark up field documentation, maintaining and archiving all job-related configuration files, touch panel layouts, and programs.
• Provide system training to clients, enabling them to maximize the value of their AV systems.
• Offer technical support and mentorship to other Service Technicians, promoting team skill development.
• Participate in performance reviews, interviews, and developmental planning to support the team’s growth.
• Lead training and mentoring for new hires and trainees as assigned by management.

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity.

We value diversity and believe it contributes to our success as an organization.