ServiceNow Support - Hybrid

Net2Source
week, PA
Full-time

Role : ServiceNow Support

Location : Philadelphia (PA) HYBRID Day onsite days / week

Duration : months

Position requirements

  • Primary Support instances handling incidents and providing issues and fixes.
  • ServiceNow development and integrations for ITSM module.

Resource who has worked on support engagements

  • Prior experience and understanding on ServiceNow development and integrations for ITSM module.
  • Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
  • Maintained production instances and non-production instances.
  • Supported many teams on reviewing the code and configuration changes and deploying them to production instances.
  • Experience with ServiceNow issues analysis and fixing for ITSM modules.
  • Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
  • Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
  • Work with a solid understanding of Agile project methodologies and ITIL processes.

Prashant Singh

Sr. Account Manager - Enterprise Business

NetSource Inc.

Direct () - Board () - Ext. Fax : () -

Office : Davidson Ave, Suite , Somerset, NJ

LinkedIn :

30+ days ago
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