Role : ServiceNow Support
Location : Philadelphia (PA) HYBRID Day onsite days / week
Duration : months
Position requirements
- Primary Support instances handling incidents and providing issues and fixes.
- ServiceNow development and integrations for ITSM module.
Resource who has worked on support engagements
- Prior experience and understanding on ServiceNow development and integrations for ITSM module.
- Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
- Maintained production instances and non-production instances.
- Supported many teams on reviewing the code and configuration changes and deploying them to production instances.
- Experience with ServiceNow issues analysis and fixing for ITSM modules.
- Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
- Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
- Work with a solid understanding of Agile project methodologies and ITIL processes.
Prashant Singh
Sr. Account Manager - Enterprise Business
NetSource Inc.
Direct () - Board () - Ext. Fax : () -
Office : Davidson Ave, Suite , Somerset, NJ
LinkedIn :
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