IT Support Specialist (Information Technology Consultant, Foundation)

Apply now Job no : 543073

Please make an application promptly if you are a good match for this role due to high levels of interest.

Work type : Staff

Location : San Diego

Categories : Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

Are you passionate about providing top-notch technical support and ensuring a seamless user experience? As an IT Support Specialist at SDSU, you'll be the first point of contact for students, faculty, and staff, helping them resolve technology issues and maximize their use of campus systems.

Join a dynamic team that plays a key role in enhancing the technology experience across the campus.

Key Responsibilities :

• User Support : Provide high-quality technical support to students, staff, and faculty for SDSU's core systems, including SDSUid, Duo Multi-Factor Authentication, Google Workspace, Zoom, and Learning Management Systems (LMS).
• Problem Resolution : Assist users in troubleshooting and resolving issues, ensuring optimal system performance and data access.
• Application Support : Install, configure, and modify software applications as needed to meet user needs.
• Help Desk Operations : Deliver support through phone, virtual consultations, and on-site assistance. Contribute to end-user programs and projects, collaborating with ITS service units as needed.
• Collaboration : Work closely with faculty to offer consultation on integrating technology into instructional design and delivering technology-enhanced education.

Why Join Us?

• Professional Development : You'll have the opportunity to work with a diverse range of technologies and expand your technical skillset in an educational environment.
• Team-Oriented Culture : Be part of a collaborative, supportive team that values open communication and the sharing of knowledge to help everyone succeed.
• Make an Impact : Your role directly impacts the success of students, faculty, and staff by ensuring they have the technology resources they need to thrive.
• Innovation and Growth : Engage in exciting projects that push the boundaries of campus IT services and contribute to the continuous improvement of our help desk operations.

If you're a tech-savvy problem solver who thrives in a fast-paced environment and enjoys helping others, apply today and become part of our innovative IT team at SDSU!

Position Information

• Full-time, benefits eligible, permanent / probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday Friday, 8 : 30 a.m. to 4 : 30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite.

This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study.

Key Qualifications

• Bachelor's degree OR at least four years of related and professional experience.
• Ability to work effectively with faculty, staff, and administrators.
• Ability to communicate clearly, both orally and in writing.
• Ability to analyze situations accurately and take appropriate action.
• Experience in the operation and maintenance of a broad range of audio and video equipment, including distribution and projection systems.

Licenses / Certifications Required

Certification of completion of driver safety training as required by CSU Office of Risk Management must be obtained as soon as possible after hire date.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4,334 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on October 8, 2024.

To receive full consideration, apply by October 7, 2024. The position will remain open until filled.

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