A company is looking for a Senior Product Support Specialist to provide technical support and enhance customer satisfaction.
Key ResponsibilitiesAct as a point of escalation for product-related issues and collaborate with development teams for solutionsProvide direct technical support to customers via phone and email, building strong relationshipsDocument customer issues and resolutions, and create well-documented Jira tickets for product issuesRequired QualificationsBachelor's degree, preferably in accounting or a technical discipline4+ years of advanced product support experienceExperience with NetSuite ERP or similar platformsFamiliarity with Salesforce Service Cloud and JiraKnowledge of web technologies, system integration, and API concepts
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