Senior Field Service Engineer IEmsar • New York, NY, US
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Senior Field Service Engineer I
Emsar • New York, NY, US
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job_description.job_card.job_descriptionProvide on-site preventative maintenance, repairs, performance verifications, calibrations, and software / hardware upgrades on EMSAR-supported equipment. Establish and maintain close communication with assigned customers to ensure maximum operational visibility. Provide intermediate-level engineer support and service work. Ensure customer satisfaction pertaining to services provided. Follow quality practices specified by EMSAR and product vendors. Manage assigned work orders and document all facets of the work product in EMSAR's CMMS. Provide accurate and timely reporting of service status and escalations. Maintain a professional appearance at all times. Control and maintain EMSAR assets, including tools, parts and test equipment. Promote teamwork and cooperation between EMSAR associates and partner staff. Work regularly with dispatcher for work assignments. Maintain a safe work environment, follow safety instructions / training and utilize appropriate safety equipment. Operate onsite at dedicated client facilities. Provide on-the-job support to entry-level technicians. Follow client quality requirements. Support and apply appropriate quality system processes. Perform additional duties as needed or assigned by supervisor / manager. High School diploma or equivalent 2–4 years of technical experience (or Associates degree with 1+ years of experience). Valid driver license and liability insurance; ability to drive personal, fleet and / or rental vehicles. Analytical : Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures. Technical skills : Limited field service and / or technical experience; intermediate level technical skills. Oral / Written communication : Excellent verbal and written communication skills. Interpersonal skills : Effective communication that results in positive internal / external relationships. Planning / organizing : Prioritize and plan activities and use time efficiently. Work independently with some direct supervision. Extensive periods of sitting at a computer terminal and extensive periods of standing and walking while performing services. Frequent bending, squatting and stair climbing; use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50 pounds and move up to 125 pounds without assistance. Regional day and overnight travel required.
Equipment Management Service And Repair – EMSAR
Headquartered in Austin, Texas, EMSAR is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the healthcare, laboratory, self-service kiosk and critical power sectors. Our customer-centric model enables us to customize and deliver the highest quality solutions to blue-chip and emerging clients.
Key Services
- On-site technical field support, including maintenance & repair
- FDA field change orders ("recalls")
- Bench repair and remanufacturing
- Installation
- Call center
- Contract manufacturing and logistics
- FDA compliance and validation
- Project management
- Training and education
Position : Field Service Engineer – I (Entry-Level)
We are looking for a Field Service Engineer I who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including medical testing devices, kiosk equipment, power three-phase high-voltage UPS and distribution equipment, and other EMSAR and client equipment.
Core Responsibilities
Required Skills & Qualifications
Physical Demands & Work Environment
J-18808-Ljbffr
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Field Service Engineer • New York, NY, US
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