Job Description
Job Description
Description : CASE MANAGER
CASE MANAGER
At the Lovely Law Firm, the Case Manager works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties.
The focus for the Case Manager must be on client service, communication, and medical management.
DIRECT SUPERVISOR : Operations Team
JOB DUTIES :
Client Service & Communication
- Performs client interviews and insurance inquiries to evaluate cases with attorney oversight.
- Keep clients updated on the status of their cases and ensure they understand and approve of the actions being taken on their behalf.
- Contacts clients at a minimum of every thirty (30) days to update clients, manage medical treatment and check on property damage.
Meets KPI of 90% client contact.
- Performs an initial telephone call within 24 hours of case assignment.
- Schedules telephone calls for attorney with associated case parties.
File Management / Demands / Settlements
- Ensure all medical records and bills have been requested promptly.
- Maintains document file.
- Thoroughly documents case activity in a software-based case management system.
- Performs a variety of administrative and support activities as needed.
- Prepares case files for demand department and meets monthly demand goals.
- Seeks liens and lien reductions under the guidance of the attorney.
- Prepares Disbursement Statements as instructed by attorney.
Medical Management
- Communicates directly with the Marketing department and provides feedback.
- from clients related to marketing efforts tv, social media, etc
- Review all medical bills and records for completeness and accuracy.
- During 30-day client contact, obtains the following information :
- Treatment Status
- Property Damage Status
- Lost Wage Status
- Photos of injuries
- Value Drivers
- Locates providers and schedule medical appointments for treatment of injuries in a timely manner.
- Reads, reviews, and analyzes medical records and billing.
Litigation
- Drafts petitions and initial discovery for attorney review and filing.
- Generate pleadings as requested by the attorney to move the case to trial.
- Draft discovery responses with client assistance.
- Scheduling doctor conferences, depositions, mediations, etc, as requested.
Requirements : Qualifications
Qualifications
- Prefer two years experience or more in legal service
- High school diploma or equivalent required; Bachelor’s degree preferred
- Skilled with Microsoft Office
- Previous customer service or sales experience preferred
- Strong computer and data entry skills
- Familiarity with case management and CRM systems is a bonus
- Candidates should possess high-level organizational skills, and time-management skills
- Must have strong interpersonal skills and talent for writing and grammar
30+ days ago