Job Description
Job Description
Salary Range : $42,000 - $48,000
Are you ready to make an impact ? Join Integris, where integrity meets innovation ! Be part of a team that’s redefining IT services by leading with People First .
Integris is a leading IT solutions provider, offering high-touch services that clients love. Our team of highly experienced local professionals delivers best-in-class solutions, including dedicated vCIOs, specialized security and compliance advisory services, and a 24 / 7 help desk.
As we rapidly expand across the country, both organically and through partnerships with like-minded managed IT service providers (MSPs), we remain committed to identifying the best talent available to play a crucial role in transforming IT services for our clients.
Job Summary
The role of the Integris Systems Technician (ST) is responsible for providing frontline technical support for single end-user level issues, encompassing personal computer, printer, and Windows application matters.
The Systems Technician serves as the initial point of contact for client technical assistance, managing inquiries received through email or the client portal.
The ST may execute their responsibilities from the service desk or the field. .
Job Responsibilities
- Manage service intake via email and the client portal.
- Conduct basic troubleshooting for non-complex issues within single-user system environments.
- Document troubleshooting activities accurately within the ticketing system.
- Support Professional Services with client onsite deployment as needed.
- Adhere to established client support documentation.
Job Qualifications
Education / Certification Requirements :
- Possession of A+ and / or O365 Fundamentals or obtainment of A+ and / or O365 Fundamental or equivalent on-the-job experience.
- High School Diploma / GED or equivalent qualification.
Experience Requirements :
- Preferably, a minimum of 1 year of service-related experience.
- Basic infrastructure and troubleshooting skills.
- Valid driver's license required.
At Integris , we value our team members and offer comprehensive benefits , including :
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
Join us in shaping the future of IT services while making a positive impact on our clients and communities.
Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
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