Customer Chat Support SpecialistVirtualVocations • Santa Clara, California, United States
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Customer Chat Support Specialist
VirtualVocations • Santa Clara, California, United States
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A company is looking for a Customer Chat Support Representative to enhance customer service experiences in mental health wellbeing.
Key Responsibilities
Respond to incoming chats and calls, providing resources and support for members' needs
Assess client needs, research information, and document interactions accurately
Recognize crisis situations and triage calls as necessary while maintaining confidentiality
Required Qualifications
1-3 years of experience in customer service
Basic computer knowledge
Proficiency in all Microsoft Office Applications
High School Diploma or GED
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Customer Support Specialist • Santa Clara, California, United States
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