IT End User Support Specialist

Overview

Job Title : IT End User Support Specialist

Department : Information Technology

Reports to : Director of IT

Approved by / Date : F. Caron, 03.2025

FLSA Status : Exempt / Salaried

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The physical demands described in this job description must be met by an employee to successfully perform the essential functions. Special-Lite will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Position Summary : Provides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals. This role requires a diverse skill set to investigate, diagnose, and resolve technical issues while implementing effective long-term solutions. Working collaboratively in a team environment, the role combines technical expertise with strong problem-solving and interpersonal skills to ensure exceptional customer service, enhance organizational productivity, and improve user satisfaction.

Responsibilities

• Provide tier one technical support to end-users, including onboarding process for new users, maintain user personal computers and maintain computer network systems with necessary upgrades and configurations.
• Assist in the deployment and maintenance of IT infrastructure including workstation, servers, peripherals and networking infrastructure.
• Install or modify software, as recommended or prescribed, for new hardware and various computer-related systems, and address new software or hardware issues with the current systems as needed.
• Participate in the implementation of new technologies and systems, assisting with user adoption and providing feedback for improvements.
• Report on improvements and solutions made, as well as any setbacks.
• Create, edit and update IT documentation including but not limited to training manuals, software deployment and installation documentation, and checklists, for new and updated software, hardware and various computer-related systems.

Qualifications

Physical Requirements

Safety Equipment

Seniority level

Employment type

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Industries

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