Office Coordinator - Colonial Oaks

About Meritus At Meritus Communities, our goal is simple : offer positive living experiences in exceptional communities at affordable prices.

Meritus was founded in 2013 by a group of manufactured housing industry veterans who wanted to make a difference in the way manufactured housing communities are run and the way residents are treated.

Today, we build thriving, well-run communities where residents have more than a place to live, but a place where they are able to enjoy an active lifestyle by being part of an exceptional neighborhood full of luxury amenities.

Meritus Communities is one of the nations largest and quickest growing owner / operator of Manufactured Housing Communities (MHCs), having purchased over 21,000 sites across the US since its founding.

Are you ready to join the team? About the position Office Coordinators handle the routine office work and administrative responsibilities of the community in addition to leasing, sales, and marketing for the community.

They are also responsible for assisting with planning and coordinating community events and activities.

Responsibilities Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate managerPrepare and distribute resident and community communications (i.e.

rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals)Prepare bills and statements for approvalPerform administrative functions including answering phones, typing, copying, faxing, and filingComplete and maintain community records, reports, and filesCollect and post resident security deposits, processing fees, rents, inspection, or other fees;

record in the proper accounts and issue receiptsMake collection calls for rental paymentsProcess move-ins and move-outsAssist with the preparation of marketing materials and implementation of resident relation activities such as Craigslist, MH Village, local newspapers and any other marketing sources.

Assist prospective residents by reviewing new and used home listings, showing homes, and assisting with applicationsForward all customer service requests to the Community ManagerTaking pictures of all homes returned to inventory and or resident purchases as well as bank repos.

Distribute all company notices and or violationsRecords all traffic logs and or guest cards, telephone callsEnsure home is move in readyImmediately follow up on prospects that did not close and try to convince them to close again, if possible refer them to a sister propertyLease signing and new resident orientationAccept rental payments and post in property management software programComply with federal, state and company policies, procedures and regulations.

Assist in lease transactions by typing leases, gathering applicants history and credit approvals.Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes.

Assume Community Managers duties / authority in absence of immediate supervisor in accordance with company and community guidelines.

Provide general clerical assistance to community office.Other duties as assigned.