Home Program Services Coordinator

Description

Northwest Kidney Centers seeks a Home Program Coordinator to join the Home Program team in a full-time, day shift position.

This role will primarily cover NKC's Burien, Federal Way East, and Fife clinics. All Home Program Services Coordinators cover clinics as-needed and complete their initial training at our Seattle clinic location.

Shift : Full-time, Monday - Friday, 7 : 30am - 4 : 00pm.Purpose : The Home Program Coordinator is responsible to the Home Programs Manager for essential administration tasks across multiple home dialysis facilities.

These tasks include answering and triaging phone calls, scheduling patients, medical reception duties, office services, obtaining and uploading all medical records, maintaining electronic patient charts, and unit supply ordering and stocking.

The position is also responsible for communications and electronic correspondence with patients, laboratories, physicians, hospitals and other persons or organizations to coordinate collection of patient treatment logs, location of treatments, medications, and other medical supplies for inventory control and billing purposes.

The Home Program Coordinator fosters meaningful patient experiences by answering patient and family inquiries both telephonically and in-person, assisting with travel needs and correspondence, and escorting patients between the main entry and home exam rooms, when needed.

Must be proficient in the Microsoft Office Suite, able to operate necessary office equipment and utilize additional computer software including internal and external electronic medical record systems, materials management information systems, scheduling software, and laboratory portal.

ExperienceThe Home Programs Services Coordinator should have the equivalent of high school graduate level training and the equivalent of one-year previous medical reception experience with responsibilities for public contacts and use of medical terminology.

General office skills and experience with Microsoft Office products. Excellent communications skills are required.Requirements

• Plans and arranges day-to-day workload with supervisory and / or other personnel and facilitates center / unit operations.
• Responsible for all intake calls and triaging calls as necessary.
• Responsible for scheduling of patients for services, clinics, urgent needs.
• Responsible for medical reception activities, facilitating day-to-day functions, and appointments, and preparing patient forms and letters on schedule as requested.

These plans are based on established procedures and practices.

• Monitors patient treatment venues (hospital, home, in-center) and notes this information into the EMR.
• Assists / tracks coordination of surveys of patient’s home, scheduling of electrical and plumbing alterations at homes, monitoring of home equipment and home supply inventory.
• Coordinates patient portal registration and access as needed.
• Assists in transporting patients from the front door to the unit and back to the front door as needed
• Completes reports / audits as requested by Home Leadership, ., monthly audit reports, QAPI prep reports, daily charges, etc.
• Monitors patient travel and assists in coordination of vendor deliveries for patient travel as well as coordinating loan of NKC travel cases.
• Assists in coordination / tracking / ordering / stocking of unit & patient inventory supplies and assists in communication for supply delivery.
• Maintains PD / HH Appointment scheduling program.
• Helps to orient new employees to the Peritoneal and Home Hemodialysis department.
• Provides office and other designated services such as data entry and filing, restocks medical supplies and distributes department mail.
• Operates all office equipment such as telephones, computers, fax machines, copiers and all software used in the department.
• Tracks hospitalizations / EDIE’s / medical record requests.
• Monitors completion of POC’s and other medical documentation.
• Performs other duties and responsibilities as may be required.

Benefit offerings for eligible employees (.6-1.0 FTE) :

• Choice of 3 medical insurance plans through Kaiser Permanente (PPO, HMO & HDHP)
• Delta Dental
• Vision Services Plan
• 401 Retirement match and discretionary match
• Disability benefits such as Short-term & Long-term Plans
• Life & AD&D Plans
• Educational Assistance / Tuition Reimbursement of up to $4,000 annually
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Transit Subsidy
• Paid Time Off includes personal time off and 8 Holidays. PTO will accrue bi-weekly and will be pro-rated based on the FTE.

The accrual rate will be 7.39 hours each bi-weekly pay period for staff.

About Northwest Kidney Centers : Founded in 1962 as the world’s first outpatient dialysis provider, Northwest Kidney Centers operates 20 dialysis clinics across the Puget Sound region in addition to hospital-based services and a large home-based dialysis program.

We are a not-for-profit, community-based organization and consistently rank among the top dialysis providers in the United States in quality of care, patient outcomes and transplant rates.

At Northwest Kidney Centers, teamwork, integrity, respect, excellence and stewardship guide our approach to how we work. We differentiate ourselves by our patient centered approach and active commitment to advancing kidney research and dialysis innovation.

Key to our success is the compassion and expertise of our dedicated team of staff that care for those we serve.