Sr. Customer Insights Manager, Amazon Devices & Services

The Amazon Devices research team seeks a strategic and passionate Sr. Consumer Insights Manager to help us uncover customer needs and translate them into actionable insights our internal partners can use to improve our existing products and inform our product roadmap.

Our product, marketing, and engineering partners are eager to hear the insights our team produces.

As an ideal candidate, you have a deep understanding of traditional market research methods and best practices. You know when it’s important to be pragmatic in designing and executing market research and when creativity is needed.

You're also interested in pushing the boundaries of research using agile methods while also pursuing continuous improvement as a means to raise the bar on research practices and build scalable programs and process.

You are a passionate researcher with uncanny observational and analytical skills, an impressive ability to collaborate with other teams, and a relentless determination to do what is right for Amazon's customers.

You work with minimal direction and move quickly while delivering high-quality outputs. You will work on overlapping projects, so skill in project management is essential.

Key job responsibilities

• Partner with internal partners across Product, Engineering, and Marketing to identify the right research opportunities and prioritize research questions based on current knowledge, project goals, and risks.
• Own all aspects of the market research lifecycle (methodology / study design, budgeting, programming, execution, analysis, reporting and communication), including regularly consulting with partners on how to use research effectively to drive business impact.
• Build scalable and nimble market research solutions, tools, and processes
• Connect the what, with the so what, and now what using your own research and other data sources
• Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Drive impact to the business and customer experience, as measured by adoption of research findings.

A day in the life

Our team moves fast and iterates often, and you will be moving quickly with them but you'll also have time to zoom out and ask the big questions.

You’ll partner with Product Managers and Marketers to help guide the development of new features and devices, and execute research to uncover unmet needs.

We’re doers and builders and you’ll need to switch between thinking strategically and acting tactically (e.g., thinking through how to get the right data for a novel problem in the morning and writing and programming a survey in the afternoon).

As a trusted partner, you’ll be expected to help identify the right solution, even if it’s not research.

About the team

We execute research to inform future products and services and we dive deep to improve the customer experience of our released devices and services.

We’re also builders, which means we’re always looking for ways to make research scalable and efficient. Our team includes designers, researchers, and technologists that can envision, create, and execute ideas from start to end.

We strongly believe in a collaborative and empathetic team culture and encourage cross-team partnership and bonding to drive innovation and maintain a safe community.

We are open to hiring candidates to work out of one of the following locations :

Arlington, VA, USA Denver, CO, USA Los Angeles, CA, USA New York City, NY, USA San Francisco, CA, USA Seattle, WA, USA Sunnyvale, CA, USA

BASIC QUALIFICATIONS

• A minimum of 7 years conducting custom, primary market research, including managing large scale tracking programs
• Experience conducting quantitative and qualitative research end to end (designing, executing, analyzing, drafting actionable recommendations, and presenting up to senior leadership)
• Experience scoping and running statistical modeling and analyses
• Experience using Excel, Word, and statistical tools like SPSS / SAS / R / Q
• Bachelor’s degree or advanced degree in business, mathematics, or the sciences

PREFERRED QUALIFICATIONS

• Experience in consumer electronics industry
• US and international work experience
• Master’s degree or higher
• Exceptional written and oral communication abilities
30+ days ago