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IT Technician

IT Technician

Datamark, Inc.San Antonio, TX, US
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At DATAMARK, Inc. , we simplify complex business problems for large enterprises—and we do it with a team that thrives on Teamwork, Integrity, Respect, and Teachability . We’re looking for an IT Technician who’s ready to jump into a dynamic role that blends analytical thinking, hands-on technical work, and user support. If you're a tech-savvy problem solver who’s passionate about keeping systems running smoothly and empowering users, we want you on our team!

What You’ll Do :

  • IT Technicians deliver Level 2 triage and onsite support for Systems, Network, and Telecom.
  • Plan, install, and maintain personal computer systems —both new and existing.
  • Collaborate with end users to assess hardware / software needs and deliver tailored solutions.
  • Manage and maintain a spare parts inventory for desktops, laptops, and endpoint peripherals.
  • Install and update hardware and software across the organization.
  • IT Technicians train users on equipment and software to ensure confident, efficient use.
  • Work on moderately complex applications and contribute to continuous tech improvement.

What You Bring :

  • A proactive mindset and a passion for technology.
  • Strong troubleshooting skills and a knack for solving real-world IT challenges.
  • Excellent communication and a customer-first attitude.
  • Experience in desktop support, hardware / software installation, and network fundamentals.

    • Requirements

    Education :

  • Associate’s degree or technical degree in a computer-related field
  • Equivalent work experience may be considered in lieu of formal education

    • Experience :

  • Minimum of 2 years in the IT field
  • At least 2 years in an IT Technician or equivalent role

    • Technical Qualifications :

  • Strong orientation toward end-user support, with experience in Windows software and hardware
  • Proficient in Microsoft Office Suite, OneDrive, and Teams
  • Working knowledge of :
  • Microsoft Windows operating systems
  • PC-based application software
  • Printers, networking, and telecommunications
  • Windows system hardware and peripherals
  • Skilled in using remote support tools
  • Ability to diagnose and resolve hardware issues, including component-level troubleshooting and repair

    • Availability :

  • Flexibility to work early mornings, late evenings, and weekends as needed

    • Soft Skills :

  • Excellent verbal and written communication skills
  • Professional and personable demeanor when interacting with end users
  • Strong attention to detail, accuracy, and dependability
  • Ability to manage time effectively and complete tasks promptly

    • Benefits

    What We Offer :

  • Comprehensive Health Care :  Medical, dental, and vision plans to keep you and your family healthy.
  • Retirement Savings :  Secure your future with our 401k and IRA retirement plans
  • Life Insurance :  Basic, voluntary, and AD&D coverage for peace of mind.
  • Paid Time Off :  time off and public holidays to recharge and enjoy life.
  • Disability Coverage :  Short-term and long-term disability plans for added security.
  • Professional Growth :  Access to training and development to advance your career.
  • Wellness Resources :  Support for your overall well-being.
  • Salary from $42,000 annually
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