Position Overview :
Our client, a prominent medical association focused on advancing cardiovascular care, is seeking three temporary Member Care Assistants to join their dedicated Membership team for a two-month assignment.
This role is essential in managing the increased volume of member support inquiries, ensuring timely and high-quality responses.
The successful candidates will play a vital role in maintaining service levels and enhancing member satisfaction. The role would start immediately with an end date of December 20, 2024.
Key Responsibilities :
- Handle administrative tasks efficiently, including responding to emails, managing return mail, answering phones, and engaging in live chat support to the association’s members.
- Provide clear and effective communication to resolve member inquiries and issues promptly.
- Organize and manage multiple tasks while prioritizing in a fast-paced environment to meet service level agreements (SLAs).
- Collaborate with team members and adapt to changing demands as needed.
Ideal Candidate :
- The ideal candidates are quick learners who are team-oriented and customer-focused.
- They should be adaptable, agile, and able to work both collaboratively and independently.
- Candidates should not be intimidated by high workloads and should be motivated by contributing positively to the team dynamic.
- Preferably in the DMV area.
Required Skills and Qualifications :
- Strong communication skills for effective member interaction.
- Excellent organizational abilities and the capacity to multitask.
- Proficiency in using email and chat platforms.
- A customer service orientation with a focus on prompt issue resolution.
- Experience in customer service, strong administrative skills, and technical proficiency (Salesforce is a plus).
- Ability to thrive in a high-volume, fast-paced environment.
Salary : $20-22 / hr
Benefits information available upon first interview.
Medical Assistant Care Coordinator
A company is looking for a Medical Assistant Patient CCM Care Coordinator. ...
Experienced Nurse Practitioner Gastro or Primary Care- Spokane, WA- 4 day week|JO-2404-10337
Enjoy a collegial environment with a balance of autonomy and team approach patient care. Gastroenterology experience preferred or Primary Care experience required. ...
Chronic Care Management Lead Medical Assistant
A company is looking for a Remote Chronic Care Management Lead Medical Assistant. ...
Medical Assistant (PRN) - Urgent Care
Certified Medical Assistant (CMA)by the American Association of Medical Assistants within 1 year or Registered Medical Assistant (RMA) through American Medical Technologists within 1 year. MedStar Health is looking for a Medical Assistant to join our team atMedStar Health Urgent Care! The ideal cand...
Medical Assistant (PRN) - Urgent Care
Certified Medical Assistant (CMA) by the American Association of Medical Assistants within 1 year or Registered Medical Assistant (RMA) through American Medical Technologists within 1 year. MedStar Health is looking for a Medical Assistant to join our team at MedStar Health Urgent Care! The ideal ca...
Administrative Assistant (temporary) – Georgetown University Medical Center
Administrative Assistant (temporary) – Georgetown University Medical Center. Reporting directly to, and receiving general guidance/supervision from - the Medical Center’s Senior Associate Vice President (SAVP) for Business Affairs & Administration - a member of the EVP’s leadership cabinet, the. The...
Assistant Child Care Teacher (temporary), Early Learning Center - Georgetown University Law Center
Assistant Child Care Teacher (temporary), Early Learning Center - Georgetown University Law Center. Work cooperatively as a member of the team, with all staff and community members. Work collaboratively in a team and independently; build positive relationships; communicate clearly and effectively; d...
Medical Assistant World Bank Primary Care
Certified Medical Assistant (CMA) by the American Association of Medical Assistants. MedStar Health is looking for a Medical Assistant to join our team! We are looking for a certified Medical Assistant with excellent customer service/patient interaction skills. The Medical Assistant will perform cli...
Executive Assistant
About Pharmaceutical Care Management Association (PCMA) The Pharmaceutical Care Management Association (PCMA) is the national association representing America’s pharmacy benefit managers (PBMs). Creates accounts, marketing lists, member records/profiles; inputs data, generates reports for members an...
Assistant Child Care Teacher (temporary), Early Learning Center - Georgetown University Law Center
Work cooperatively as a member of the team, with all staff and community members. Work collaboratively in a team and independently; build positive relationships; communicate clearly and effectively; demonstrate flexibility and reliability; exhibit respect, empathy, and care for the children and thei...