IT Manager

Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation.

Have you got what it takes to succeed The following information should be read carefully by all candidates.

Take a look at what we do! -https : / / www.youtube.com / watch?v Rlt8k71Quqw

We aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion.

Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions.

Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering, and computational biology.

About the Role

As IT Manager at Crusoe Industries, you will lead day-to-day IT operations across multiple regions and ensure smooth functioning of all Crusoe facilities.

This includes providing end-user support, making key technical decisions, and being the escalation point for the ServiceDesk.

You will also collaborate with Corporate IT teams to enforce policies, manage vendor relationships, and implement standard operating procedures (SOPs) specific to Crusoe Industries.

A Day In The Life

Hands-On IT Leadership : Take an active role in troubleshooting, supporting end-users, and leading the implementation of IT projects

ServiceDesk & Project Management : Be an advocate for the ServiceDesk ticketing system and follow Jira Sprint best practices for project execution

Tech-Stack Decision Making : Oversee all Crusoe Industries-specific tech decisions in coordination with Corporate IT Leadership, ensuring alignment with company-wide IT standards

Develop SOPs and Runbooks : Create and continuously improve SOPs and runbooks to guide the IT team in their day-to-day operations

Platform Expertise : Become proficient in supporting Crusoe’s key platforms, including OKTA, Google Workspace, and Atlassian

Device Management : Work with the ServiceDesk to troubleshoot and manage macOS laptops and Windows CAD workstations

Cybersecurity Ambassador : Maintain a security-first mindset and act as the local ambassador for Cybersecurity by following corporate governance guidelines and assisting with security audits

Team Collaboration : Maintain close communication with Corporate IT Leadership, business units, and IT teams to ensure customer satisfaction and timely response to business needs

Asset and Vendor Management : Assist in managing IT assets, procurement, and vendor relationships in collaboration with the IT Asset Manager

ITIL Practices : Employ ITIL best practices to improve IT service delivery

Team Leadership and Mentorship : Manage and mentor CI IT staff, ensuring full coverage and filling in when needed as the last line of defense

Requirements

Education & Experience :

Bachelor’s or Master’s Degree in Computer Information Systems, Information Technology, or related field

5+ years of IT management experience

4+ years of ServiceDesk management experience

3+ years of experience managing technical teams such as Network Engineers, System Admins, Security Engineers, and IT Architects

Leadership Skills : Proven experience managing 4+ direct reports, including staff, contractors, and vendors

Fast-Paced Environment Experience : Experience working in fast-growing environments or manufacturing is a plus

Technical Expertise :

Proficiency with Google Workspace, macOS (MBP), and serverless SaaS environments

Experience in vendor management and contract lifecycle management

Familiarity with Atlassian, OKTA, and ERP systems

Project Management : Strong ability to prioritize tasks, manage multiple projects, and effectively oversee change control processes

Communication Skills : Excellent written, oral, and interpersonal communication skills

Team-Oriented : Self-starter who thrives in a collaborative environment and knows when to ask for help

Key Success Metrics

Smooth IT operations with high levels of customer satisfaction across all business units

Effective management of IT assets and vendor relationships

Compliance with security policies and governance, ensuring successful security audits

Meeting key performance indicators (KPIs) and service level agreements (SLAs)

Benefits

Hybrid work schedule

Industry competitive pay

Restricted Stock Units in a fast growing, well-funded technology company

Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

Employer contributions to HSA accounts

Paid Parental Leave

Paid life insurance, short-term and long-term disability

Teladoc

401(k) with a 100% match up to 4% of salary

Generous paid time off and holiday schedule

Cell phone reimbursement

Tuition reimbursement

Subscription to the Calm app

MetLife Legal

Company paid commuter benefit; $50 per pay period

Compensation Range

Compensation will be paid in the range of $125,000 - $142,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex / gender, sexual preference / orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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