Experience / Knowledge :
- Networking and TCP / IP
- IP addressing / Subnetting / Super-netting
- Cisco network equipment
- Routing, Switching, Wireless
- Software Defined Network (ACI / SD-Access / SD-WAN)
- DNA Center
- AAA and ISE
- F5 Load Balancers, Cloud technologies
- LAN and WAN Network troubleshooting
- Palo Alto Prisma
Position Duties
- 24x7 On-call level 2 / 3 support rotation for Incident Management, Configuration and Performance Management, Change Management and Security Management
- Provide technical support for various Cisco technologies and platforms
- Implement network configuration changes in the environment globally on weekends and outside of business hours
- Staging, installation, configuration, and troubleshooting of various routing protocols including BGP, OSPF, ISIS and tunneling (GRE / IPsec).
- Staging, installation, configuration, and troubleshooting of global SDWAN architecture with working knowledge of vManage, vBond, vSmart, OMP, TLOC, vEdges and tunneling
- Staging, installation, configuration, and troubleshooting of Layer 2 / 3 Switching including VLAN, ISL, Trunking / Tagging, Port-Channel, etc.
- Staging, installation, configuration, and troubleshooting SDA (ACI / SD-Access / SD-WAN)
- F5 load balancing installation, configuration and troubleshooting
- DNA Center implementation and changes
- Gather troubleshooting information through packet captures and analyze pcap files and syslog messages
- Open TAC Cases with different vendors to resolve complex issues impacting production network
- Provide escalation level support for Critical / Major Data Center and Manufacturing Network Deployments and Troubleshooting
- Work closely with network engineering, planning, systems administrators, and software engineers regarding changes, technology and hardware upgrades to support PoC, pilots and lab testing
- Apply best practice troubleshooting techniques to identify problems, investigate causes, and recommend solutions and ways to reduce MTTR
- Document incidents, requests, and alerts in the ticketing system, record actions, and follow up on deferred actions
- Keep customers and leadership informed of the progress and status of critical calls / tickets / outages throughout the troubleshooting and resolution process
- Assist the NMS team with development of tools to integrate, manage and maintain infrastructure / hosting services by leveraging vendor APIs
- Manage and support Vendor partners as required (technology / hardware / software onboarding, testing, integration, etc.)
- Automate manual tasks through scripting
- Staging, installation, configuration, and troubleshooting issues with large wireless networks comprising of Cisco Wireless Controllers and APs (Catalyst 9800 Controllers and Catalyst 9100 Access Points - AireOS 5500 / 8500 Controllers and Wave 1 / 2 Access Points 2700, 2800, 3800, 4800, 1570, 1560) running 2.
4GHz, 5GHz, 6Ghz, WiFi 6, WiFi 6E
Must Have
- Seven years hands-on experience in design and operation of Cisco LAN / WAN / Wireless networks in a large enterprise environment
- Sound understanding of Cisco infrastructure architecture (network, storage, and hosting)
- Tier-2 / 3 support experience in a Network Operations Center (NOC) environment
- Advanced level troubleshooting skills in Cisco routers, switches, wireless, SDWAN and SD-Access
- Problem-solver mindset with a passion for learning new technologies; skilled in grasping the big picture, conceptualizing, developing, and implementing solutions, and partnering closely with business leaders and IT business towers
- Experience managing large global network infrastructure projects
- Strong communication skills - comfortable leading troubleshooting bridges with customers and vendors
- Strong team player with multi-tasking skills
- Strong analytical and problem-solving skills
- Strong documentation skills to develop knowledge-based articles for the adoption of new technologies in NetOps
Required
- Four-year college degree in a technical discipline
- Current CCNA
Hannah
1 day ago