CUSTOMER SERVICE REPRESENTATIVE - GREENVILLE, SC

Work Schedule Monday thru Friday

$15-19hour / average plus unlimited sales commission

Weed Man lawn Care, America's #1 lawn care franchise. We were voted Top Workplaces in the USA in 2021!

We are Immediately hiring for a Customer Service Representative!

Weed Man is the largest franchised lawn care organization in North America. We have been in business for over 50 years! We provide an environmentally responsible approach to fertilization, weed & pest management for residential lawns.

Weed Man Lawn Cares commitment to superior products & building relationships with our customers is what keeps them coming back year after year.

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk.

Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.

Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls

Follow-up with inbound leads and customer referrals to close sales

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods / tools

Meet personal / customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Skills

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt / respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Benefits :

Competitive Compensation, plus unlimited commission opportunity

Bonus incentives

401K employer matching

Paid Time Off and Holiday Pay

Paid Training

Advancement Opportunities