SERVICE TECHNICIAN

Service Technician

Department : Manufacturing / Operations / Service

Employment Type : Full Time

Location : Columbia

Compensation : $25.00 - $35.00 / hour

Description

Summary : Responsible for providing preventative maintenance and repair to compressor customers on-site or in house.

Key Responsibilities

Duties and Responsibilities :

Installs new equipment and electrical / piping work

Overhauls, repairs and tests compressors, blowers, vacuum pumps and other industrial products

Provides professional troubleshooting and technical services in person or over the phone

Provides a high level of customer service in response to customer needs and satisfies their expectations

Promotes and practices proper safety procedures and the correct use of personal protective equipment at all times

Completes customer work order forms and other job-related paperwork on a daily basis

Trains and assists other Service Technicians

Optimizes sales potential with customers

Performs other related duties as assigned by management

Supervisory Responsibilities : This position has no supervisory responsibility.

Skills, Knowledge and Expertise

Qualifications :

Must be friendly, courteous, service-oriented, flexible and enjoy working with a variety of staff

Strong time management skills, detail-oriented, organized and work effectively under pressure while meeting all applicable deadlines

Must have firm commitment to excellence and high standards

Strong communications skills including ability to listen attentively and to communicate information clearly and effectively

Self-motivated, resourceful, and adaptable; able to work independently within team focused environment

Strong understanding of how to create highly satisfied customer

Ability to follow established policies and procedures with a safety-first attitude

Good reading, comprehension, technical aptitude, analytical skills, and basic computer knowledge

Demonstrated problem solving and process analysis skills

Good judgement skills with the ability to make timely and sound decisions

Good hand-eye coordination, excellent manual dexterity, able to work with small, detailed objects

Experience using mechanic tools, basic hand tools, pipe installation tools and equipment maintenance knowledge

Knowledge of air compressor or other pneumatic mechanical equipment preferred

Basic electrical knowledge preferred

Professional appearance; a top performer who can instill pride of workmanship in themselves and in others

Must maintain a valid driver's license and good Motor Vehicle Report

Willingness to work hours outside of the standard schedule as needed, with appropriate notice when possible

Willingness to travel to customer sites, off-site meetings, company related functions, and the like with short notice

Working knowledge of Microsoft Office 365 software