Description
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Services Rep performs customer service functions in the medical practice office. This position ensures highest level of customer service is provided to the patients and company representatives over the phone and in person.
The Patient Services Rep also performs business office duties.
Responsibilities :
- Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
- Obtains and updates patient demographic information and company information from all patients.
- Answers phone and schedules appointments.
- Directs and documents patient calls as appropriate.
- Coordinates scheduling of outside testing for patients.
- Serves as liaison between patient and practice.
- Provides back-up for scheduling appointments
- Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
- Completes daily reconciliation report to assure charges have been entered correctly
- Pulls charts and readies them for the next day appointments; files completed patient charts daily.
- Files test / procedure results inpatient's medical record after physician has signed off on the results.
- Liaisons with company representatives or potential employees to assure correct services are provided.
- Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
- Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
- Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Qualifications
Required :
High School diploma or equivalent
Preferred :
- Medical office coding experience
- Previous physician office or customer service experience
Patient Service Rep - Family Medicine - Per Diem
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Maintains confidentiality around all patient informa...
Staff Nurse- Family Medicine Full-time Days
Explains procedures, therapies and treatments to patient and family, evaluates and documents patient and family response to teaching. At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. Performs all aspects of patient care by utilizing evidence...
Patient Services Rep - CDH Maternal Fetal Medicine, Part-time, Days
The Patient Services Rep performs customer service functions in the medical practice office. The Patient Services Rep also performs business office duties. This position ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. Ob...
Patient Service Rep Psychiatry Full-time Days
The Patient Service Representative supports the service area by checking patients in and out of appointments. At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. Patient Service Representative. This patient-first approach is what sets us apart ...
Physician Assistant (Family Medicine) Opportunity in Northern Illinois!
Physician Assistant (Family Medicine) Opportunity in Northern Illinois. Great opportunity for an experienced family medicine PA to join the 120+ providers of the Medical Group. Full-time position teamed to support a single physician as a patient-centered-home provider. Clinical focus on management o...
Staff Nurse - Family Medicine Days
Explains procedures, therapies and treatments to patient and family, evaluates and documents patient and family response to teaching. Performs all aspects of patient care by utilizing evidenced based practice in a manner which optimizes patient safety and reduces the likelihood of medical/health car...
Outpatient Only - Employed Family Medicine - Amongst the rolling hills of NW Illinois!
Outpatient Only – Employed Family Medicine – Amongst the rolling hills of NW Illinois!!. Hospital is currently seeking a Family Medicine Physician. The Physician will see an average of 20-25 patients per day in clinic. Full-time, employed position – 4-5 days per week. ...
Site Supervisor, Security Services Days
Accountable for campus security strategies, emergency preparedness and response, oversight for their hospital Security Services team, maintaining hospital security systems, partners with outside law enforcement agencies, and collaborates with various NM leaders to cultivate a safe and secure environ...
5 Family Medicine Opportunities - 45 minutes from downtown Chicago!
Family Medicine Opportunities – 45 minutes from downtown Chicago!!. Traditional setting only; mix of In/Outpatient components. Competitive financial package to include salary, potential commencement bonus, incentive based on productivity, fringe benefits: vacation, CME, health insurance, malpractice...
Nurse Practitioner or Physician Assistant-Primary Care (Family Medicine), Days
Northwestern Medicine has an exciting opportunity for either a Nurse Practitioner or a Physician Assistant to work in our Family Medicine department. Serves as a patient advocate and role model for "Patients First". Demonstrates clinical expertise and expanded knowledge through patient care activiti...