Support Services Specialist - Ophthalmology IRL

The University of Iowa Hospitals and Clinics, Iowa River Landing clinic is seeking a patient centered individual for our 100% Support Services Specialist in the Ophthalmology department at IRL.

Oversee the clinical technicians (clinical technician, ophthalmic clinical specialists, other team members as assigned) team and provide direct patient care at IRL in the Ophthalmology Department.

Provides essential administrative and operational support. Serves as an initial point of contact for cross sectional troubleshooting, problem solving and coordination of new initiatives.

Collaborates closely with faculty and leadership staff in the section to plan for, implement and evaluate strategic initiatives, including clinical initiatives, operational initiatives, and informatics initiatives.

Job Responsibilities :

• Provide direct care and diagnostic testing, such as visual acuity, motility, pupil function, tonometry, lensometry, eye drop installation, color plates topography, auto-refraction, tear-testing, and other tests as appropriate.
• Addresses staffing needs throughout the day be stepping into staffing and / or trouble shooting the situation by relocating staff as needed to utilize staff in the most effective approach.
• Provides direction, coaching and support to staff.
• Provides effective communication / education to all team members through various means of media in a timely and appropriate manner.
• Responsible for equipment maintenance, inventory, and ordering of supplies.
• Maintains quality controls for Nova Meter and other ophthalmic equipment.
• EPIC Superuser-attends and shares any EPIC related updates with clinical team.
• Participates / presents at staff meetings on EPIC updates and workflow adjustments.
• Creates staffing assignments based on clinic volumes in partnership with leadership.
• Completes Joint Commission AMP tracers and other regulatory preparation activities.
• Works with leadership and Ophthalmic professional to provide education and precepting to new staff / current staff.
• Assists with clinical conference learning activities.
• May participate in recruitment / interview process.
• Provide telephone consultation and follow-up to support patients and their families. Apply appropriate medical interventions and protocols based on patient problems and symptoms.
• Uses procedures, skills, techniques to prevent cross contamination and transmission of infection according to infection control standards, policies, and guidelines.
• Collaborate with other medical personnel in preparation of patients and families for procedures, including obtaining medical and social histories.
• Communicate with third-party payers regarding issues of medical necessity and benefits coverage for patients.
• Compose written care management summaries, clinic visit notes, summaries and letters.
• Collaborate with physicians, advance practice providers, other care providers, nursing personnel and other health disciplines to facilitate meeting patient and family needs.
• Complete medication prior authorization as needed.
• Coordinate electronic medical record and data entry processes. May assist physician with scribing.
• Maintain patient rights and confidentiality and serve as a patient advocate.
• Provides feedback to supervisor performing annual evaluations.
• Perform other duties as assigned by Associate Director of Nursing or designee.

Percent of Time : 100%

Schedule : 40 hours per week will be completed between 8 : 00 am - 5 : 00 pm Monday - Friday

Location : Iowa River Landing

Pay Structure : 3A - https : / / hr.uiowa.edu / pay / pay-plans / professional-and-scientific-pay-structure, The starting salary is between $40,527.00 - $62,046.00.

Benefit Highlights :

Regular salaried position located in Coralville, Iowa

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

For more information, click here.

About :

University of Iowa Heatlh Care-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center.

Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients.

Simply stated, our mission is : Changing Medicine. Changing Lives.®

University of Iowa Health Care-Iowa River Landing offers the world-class, academic-level medicine you expect from UI Hospitals and Clinics in a convenient medical office building that makes visiting the doctor a pleasant experience.

Our pledge at UI Health Care-Iowa River Landing is that our patients will receive the best possible care in a friendly, compassionate, efficient way.

For more information about Why Iowa?, click here.

E ducation Requirements :

• A Bachelor's degree or equivalent combination of related education and experience.
• Certification by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) as an ophthalmic assistant (COA)

Required Qualifications :

• Minimum of one year of related experience providing clinical care.
• Minimum of one-year supervisory experience.
• Excellent oral and written communication skills, including relaying complicated medical information in a clear, concise, and definitive manner to health care professionals.
• Previous experience and ability to work in a fast-paced and time-critical environment.
• Previous experience and ability to work independently as well as within a team.
• Demonstrated critical thinking and assessment skills.
• Demonstrated high attention to detail including strong organizational skills.
• Proficiency with Microsoft Office (i.e. Word and Excel), computer applications and databases.

Desired Qualifications :

Certification by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) as an ophthalmic assistant (COT)

Application Process : In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification.

For questions, contact Molly Hefflefinger at molly-hefflefinger@uiowa.edu.

This position is not eligible for University sponsorship for employment authorization.

Additional Information

• Classification Title : Support Services Specialist
• Appointment Type : Professional and Scientific
• Schedule : Full-time

Compensation

• Pay Level : 3A
• Starting Salary Minimum : 40527.00
• Starting Salary Maximum : 62046.00

Contact Information

• Organization : Healthcare
• Contact Name : Molly Hefflefinger
• Contact Email : molly-hefflefinger@uiowa.edu

The University of Iowa is an equal opportunity / affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.

S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.