Head of Underwriting Operations

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day : To make people feel secure, appreciated, and respected.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Utica National Insurance Group is an "A" rated $1.6B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including Boston, NYC, Atlanta, Dallas, Columbus, Richmond, Chicago.

What you will do

The Head of Underwriting Operations oversees all rating and underwriting processes and functions for the entirety of the Enterprise Revenue Organization.

A critical role within the senior leadership team, this role ensures that our processes and functions are running in the most optimal and efficient manner ensuring profitable growth while remaining within our budget.

This position is essential in ensuring long term sustainability for the operations and will be responsible for creating, developing, and implementing strategies to ensure our goals are met.

This position works alongside other members of the Enterprise Revenue leadership team to ensure that sales and business strategies are met within our budget constraints along with creating and implementing the vision for long term success.

• Direct oversight of all rating and endorsement functions and direct responsibility for the Associate Underwriting team and continued development of the program.
• Indirect oversight of the Underwriting operations and functionality.
• Ownership of the policy life cycle and process. Develop, design, recommend and implement changes to the current process to ensure we are delivering the best possible customer experience with a policy along with managing it to the lowest cost possible.
• Create and monitor effective KPIs for the underwriting and rating process to ensure the needs of each business unit’s customers are met that exceed expectations in the marketplace.
• Primary lead for development and refinement of underwriting and rating staffing models for the Revenue Organization.
• Own the customer experience in respect to underwriting operations. This would be for the lifecycle of all policies including interactions with agents.

Align with other areas of the organization on the development of customer experience surveys, monitoring results and giving feedback along with making recommendations on changes to improve the overall customer experience for underwriting operations.

• Work with the revenue leaders as well as leaders within the organization in developing operational efficiency ideas and working through to implement various changes to improve our expense ratio.
• Responsible for working with leaders in the Revenue operations team to develop, monitor and give feedback on Service Level agreements that are put into place each year.
• Ownership of regulatory laws and rules that would fall into underwriting operations, such as tort requirements for each state to ensure we are meeting and compliant with such laws and rules so that we are not subject to fines and discipline by a given state.
• Key stake holder in Revenue Operations leadership team and will work with and interact with the organization to ensure all goals are met on a yearly basis.
• Strategic thought process and development of future state of the underwriting operations area that brings in corporate and segment strategies to deliver an optimal state of expense and efficiency.

What you will need

• 10+ Years of Progressive Underwriting Operations experience
• Bachelor's degree in Business Administration, Risk Management or Finance preferred

Additional Information :

Location : Hybrid

Salary Range : $172,078 - $239,127

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

This position is bonus eligible.

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities.

We offer a Comprehensive Benefits Plan for full time employees that include the following :

• Medical and Prescription Drug Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption / Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Employee Referral Award Program
• Wellness programs

Additional Information

This position is a full time salaried, exempt (non-overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of.

Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.

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