Medical Receptionist Westlake Family Medical Specialists

JOB DESCRIPTION & QUALIFICATIONS

Description

A Brief Overview

Performs receptionist, scheduling, registration and medical record duties to support practice operations.

What You Will Do

Schedules and cancels patient appointments. Greets patients, families and visitors. Registers patients, verifies data and assists with completing forms.

Obtains and updates demographic, billing and third party coverage information. Explains policies and procedures to patients, families, and visitors as needed.

Obtains and prepares medical records for patient appointments and inserts appropriate forms. Reviews medical records for completeness.

Initiates procedures to locate missing information prior to the patient visit. Files records, correspondence and reports into the medical record after completion of patient visit and maintains file system in order.

Copies medical records as needed.

• Answers and screens incoming telephone calls, takes accurate and thorough messages. Promptly triages emergency telephone calls.
• Schedules procedures. Instructs patients and families regarding preparation for procedure and post procedure needs.
• Listens courteously and responds to patient questions, concerns, and / or refers to the appropriate individual.
• Presents statements to patients following their visits. Collects office visit fees from patients. Discusses status of accounts and outstanding balances with patients.

May assist with billing.

• Arranges referrals and completes required referral paperwork.
• Regularly inventories and orders office supplies.
• Keeps work and waiting areas neat and organized. Sorts, stamps and distributes incoming mail and prepares outgoing mail.
• Calls patients to remind them of appointments, calls about test results as directed by the physician, may also schedule testing.

Follows-up on missed appointments.

Additional Responsibilities

• Assist with billing and / or patient flow as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED or combination of equivalent education and experience. (Required)

Work Experience

1+ years related experience (Required)

Knowledge, Skills, & Abilities

• Excellent interpersonal and communication skills. (Required proficiency)
• Able to relate effectively with a wide variety of people. (Required proficiency)
• Computer literate with 40 wpm typing ability. (Required proficiency)
• Medical terminology, an understanding of third party reimbursements, CPT and ICD-9 coding. (Preferred proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Occasionally
• Kneeling Rarely
• Crouching Occasionally
• Crawling Rarely
• Reaching Occasionally
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye / Hand / Foot Coordination Frequently

Travel Requirements

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LOCATION

University Hospitals is a national leader in healthcare that takes pride in calling North-East, Ohio home. With more than 150 locations throughout Cleveland and the surrounding metropolitan areas, UH provides unique opportunities to deliver world-class care in the communities where our employees live, work, and play.